Senior Solution Architect II
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Job Summary
Req Id:425825
Connection is everything. It drives us to innovate explore and stay close to what matters to us most. At Bell were building a more connected future through world-class networks AI-powered solutions and digital experiences that elevate how people live work and play every day.
We believe in empowering people. Thats why we equip our teams with cutting-edge technology AI tools and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact If youre inspired by innovation that advances how people connect and transforms whats possible you belong on #TeamBell.
Be at the forefront of shaping the best digital connections and next-generation technology in Canada. Youll join the largest award-winning high-tech team in our country working with the brightest minds across many industries.
Bring your ideas and skills as we grow cutting-edge fibre and 5G networks develop advanced products and services to run on these networks and then enable the delivery of content from our top media properties and services ensuring that our customers can stay entertained and connected anytime anywhere.
Summary
Bell is seeking a Senior Solution Architect to support large-scale digital and omni-channel transformation initiatives. This role is responsible for defining end-to-end solution architectures that translate business objectives into scalable secure and reliable technology solutions across web assisted and enterprise platforms. The Senior Solution Architect works closely with product delivery engineering and platform teams to ensure solutions align with Bells architectural standards and can be successfully delivered in an Agile environment.
Key Responsibilities
- Design and own end-to-end solution architectures across front-end applications APIs integration layers data platforms and backend enterprise systems
- Translate business requirements and refined backlogs into clear implementable architectural designs
- Define solution architectures that integrate with enterprise CRM case management knowledge management and contact-centre platforms
- Produce and maintain architectural artifacts such as solution diagrams system context views and integration flows
- Guide delivery teams throughout implementation to ensure adherence to approved architectures
- Review designs and implementations to ensure scalability security performance and reliability
- Design and govern API-led and event-driven integration patterns across digital and assisted channels
- Ensure non-functional requirements are clearly defined and addressed in solution designs
- Collaborate with enterprise architecture platform cloud security and operations teams
- Identify opportunities for reuse technical debt reduction and continuous improvement
Critical Qualifications
- 8 years of experience in solution architecture and hands-on software delivery
- Strong experience designing large-scale multi-channel digital and assisted solutions
- Proven ability to translate complex business requirements into practical technical architectures
- Experience working in Agile / Scrum delivery environments
- Strong understanding of cloud-native architectures (AWS and/or Azure)
- Experience designing and integrating API-based and distributed systems
- Working experience with enterprise platforms such as Salesforce Communications Cloud or Salesforce-based CRM solutions
- Experience with ServiceNow supporting case management and/or knowledge management capabilities
- Experience integrating or supporting contact-centre platforms including AI-enabled solutions such as Google CCAI
- Experience delivering solutions within mobility or telecommunications environments
- Familiarity with CI/CD pipelines DevOps practices and modern delivery models
- Experience with architecture frameworks (TOGAF ITIL eTOM or equivalent)
- Strong communication stakeholder management and technical leadership skills
Preferred Qualifications
- Experience supporting mobility broadband or converged telecommunications products
- Exposure to omni-channel customer journeys across digital retail and contact-centre channels
- Experience with containerized applications and integration platforms
- Background working within mature DevOps or platform teams
Adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Management
Job Status:Regular - Full Time
Job Location: Canada : Ontario : Toronto
Canada : Ontario : Ottawa
Canada : Quebec : Montreal
Work Arrangement: Hybrid
Application Deadline: 06/05/2026
For work arrangements that are Hybrid successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a the importance of work-life balance Bell offers flexibility in work hours based on the business needs.
Please apply directly online to be considered for this through email will not be accepted.
We know that caring for our team members is at the heart of a healthy positive and thriving workplace. As part of our team youll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us youll be eligible for medical dental vision and mental health benefits that you can tailor to your specific needs. Plus as a Bell team member youll enjoy a 35% discount on our services and access exclusive offers from our partners.
At Bell we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued respected supported and that they belong.
Bell is committed to clarity in our hiring process. All roles posted are opportunities were actively recruiting for unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry email your recruiter or to make arrangements. If you have questions or feedback regarding accessibility at Bell we invite you to complete the Accessibility feedback formor visit our Accessibility page for other ways to contact us.
Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect use and disclose your personal information.
Created: CanadaON Toronto
Bellone of Canadas Top 100 Employers.
Required Experience:
Senior IC
About Company
Canada’s largest communications company, BCE leads the industry in providing advanced broadband communications networks and services to consumers and business customers across the country.
