Job Description Software Developer CRM Senior

Key Responsibilities

• Translate business and technical requirements into fully functional CRM solutions
  
• Develop detailed programming specifications and technical documentation
  
• Design develop test troubleshoot and maintain enterprise CRM applications
  
• Conduct unit testing and support integration migration deployment and implementation activities
  
• Diagnose and resolve application and deployment-related technical issues
  
• Collaborate with cross-functional teams throughout the Software Development Life Cycle (SDLC)
  
• Participate in technical reviews walkthroughs and design sessions
  
• Provide post-implementation production support and issue resolution
  
• Develop and maintain reports and dashboards using OBIEE and Power BI
  
• Develop and support Siebel Open UI components and enterprise integrations
  
• Ensure solutions comply with accessibility and enterprise technology standards
  

Mandatory Skills & Experience

Siebel Development Expertise (40%)

• 10 years of experience in Siebel technical configuration development integration and design
  
• 5 years of experience with Siebel EIM/EAI
  
• 5 years integrating Siebel with technologies such as Adobe AEM and J2EE
  
• 3 years of hands-on experience with Siebel IP18 configuration and development
  
• Strong expertise in:
  • Assignment Manager
    
  • Business Rules
    
  • Workflow
    
  • Applets
    
  • Views and Screens
    
  • Siebel scripting and business layer objects
    
• Experience using Siebel Tools and modifying Siebel Web Templates
  
• Strong knowledge of Siebel Open UI Architecture including:
  • Physical Model (PM)
    
  • Presentation Model (PR)
    
  • OOTB Open UI file structures and limitations
    
• Experience with:
  • UI integrations
    
  • Embedding external applications within Siebel
    
  • Exposing Siebel functionalities to external applications
    
• Siebel 8.x or higher certification is required
  

Reporting & Front-End Development Skills (35%)

• Hands-on experience with:
  • OBIEE
    
  • Power BI
    
• Strong experience in:
  • HTML5
    
  • CSS
    
  • jQuery
    
  • JavaScript
    
• Working knowledge of:
  • Open UI concepts
    
  • PM/PR frameworks
    
  • Manifest and Mapping files
    

Soft Skills (20%)

• Excellent verbal and written communication skills
  
• Strong analytical and problem-solving capabilities
  
• Ability to work effectively within large collaborative teams
  
• Experience working with both technical and business stakeholders
  
• Strong organizational and multitasking abilities
  
• Ability to manage aggressive timelines and competing priorities
  
• Adaptable proactive and solution-oriented mindset
  
• Strong interpersonal and relationship management skills
  

Nice-to-Have Public Sector Experience (5%)

Experience with the following Siebel modules will be considered a strong asset:

• Public Sector CRM
  
• Contracts
  
• Lead Management
  
• Partner Management
  
• Public Sector Partner Portal
  
• Campaign Management
  
• Marketing
  
• Resource Manager
  
• Public Sector eService
  
• Grants Management / Transfer Payments
  

Previous Ontario Public Sector experience is highly preferred.

General Technical Qualifications

• Experience across the full Software Development Life Cycle (SDLC)
  
• Strong understanding of structured development methodologies
  
• Experience with application design deployment testing debugging and documentation
  
• Knowledge of relational and hierarchical databases
  
• Familiarity with middleware gateways and communication protocols
  
• Understanding of AODA accessibility standards and compliance requirements
  
• Experience supporting enterprise and internet-facing applications
  
• Ability to create user guides technical documentation and system documentation
  

Work Arrangement

• Fully onsite role in Ontario Canada
  
• Mandatory onsite attendance: Monday to Friday
  
• Standard working hours: 8:00 AM 5:00 PM (excluding lunch)
  

Ideal Candidate Profile

The ideal candidate will be a seasoned Siebel CRM Developer with extensive enterprise application experience and strong expertise in Siebel Open UI architecture integrations and reporting technologies. Candidates with prior public-sector transformation project experience particularly within the Ontario Public Sector environment will be highly preferred.

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