Senior Service Designer

The Product Branch is looking for seven (7) Senior Service Designers. Reporting to the Manager Product and Delivery this position is a core member of a delivery team and leads the work to define the right problem to solve and the right solution to build ensuring products and services are designed around real user needs while balancing organizational goals policy considerations and operational realities.

Working closely with product owners program staff and other stakeholders the Senior Service Designer breaks down large complex mandates into practical and deliverable pieces builds shared understanding and maintains alignment throughout delivery shaping the end-to-end experience and the user interface people interact with so that every touchpoint is accessible usable and positive.

The responsibilities of this role include:

• Lead human-centred service design activities to define problems identify opportunities and develop solutions that balance user business policy and operational needs using a systems-thinking approach.
• Lead service design deliverables including user research co-design workshops journey mapping service blueprinting process mapping prototyping usability testing and service performance analysis and reporting.
• Lead user experience and interface design producing evidence-based artifacts across a range of platforms and fidelities such as sketches user flows wireframes interactive prototypes high-fidelity designs reusable components and design systems.
• Ensure work meets web accessibility principles best practices and technical implementation techniques including the Web Content Accessibility Guidelines (WCAG).
• Lead and extend AI-augmented design practice using generative AI and emerging tools to support research synthesis ideation and prototyping while critically evaluating outputs against quality ethical privacy and accessibility standards.
• Provide expertise advice and recommendations to support design-driven and AI-enabled service innovation and build UX capacity through training mentoring and the adoption of design standards and tools.
• Develop and maintain effective relationships with internal and external stakeholders from executives to front-line staff to drive alignment facilitate co-design and support effective decision-making.

To be successful in this position you will demonstrate:

• Strong communication and relationship-building skills with the ability to influence collaborate and build consensus across diverse stakeholder groups.
• Advanced verbal and written communication skills including the ability to clearly articulate the value of service design to technical operational and executive audiences.
• Proven ability to facilitate workshops guide discussions and translate complex concepts into actionable insights and recommendations.
• AI fluency comfortable using generative AI and agentic tooling for drafting analysis structured retrieval and automation and evaluating AI output for risk hallucination and sensitivity.

The Job Description is provided for Further details on this position.

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

Requirements:
A university degree in a related field (e.g. Computer Science Information Technology human-computer interaction or design) supplemented by four (4) years of progressively responsible related experience.
Experience applying human-centred and service design methodologies to solve complex problems and improve digital service delivery.
Expertise in planning and conducting user research analyzing qualitative and quantitative data and translating insights into actionable recommendations.
Experience leading service design activities including journey mapping service blueprinting co-design workshops prototyping and usability testing.
Experience developing user experience and interface design artifacts user flows wireframes interactive prototypes and high-fidelity designs using tools such as Figma Adobe XD Sketch or Axure and building and maintaining component libraries and design systems.
Experience leading coaching and collaborating with cross-functional teams within Agile delivery environments to achieve service outcomes.
A cover letter clearly demonstrating relevant skills and competencies tailored to this position.

Equivalencies:
A related masters degree and a minimum of three (3) years of related experience; or
A related two-year diploma and a minimum of six (6) years of related experience; or
A related one-year certificate and a minimum of seven (7) years of related experience.

Assets:
AI fluency daily use of generative AI and agentic tooling to build AI-augmented design routines.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.

Term of Employment: Permanent Full-time position (7x positions)

Hours of Work: 7.25 hours daily / 36.25 weekly Monday to Friday

Location: Edmonton or Calgary

Final candidates will be required to undergo a security screening.

Applicants are advised to provide a cover letter summarizing information that clearly and concisely demonstrates how their qualifications meet the advertised requirements including education experience and relevant examples of required competencies.

Additional Information:

In your resume please include dates (including months and years) associated with all education and work experience. Also please indicate whether your work experience is casual part-time or full-time. For example January 15 2006 - June 25 2009: Assistant (PT three 8 hrs. shifts/week).

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Use for open competitions only - Links and information on what we have to offer:

• Working for the Alberta Public Service
• Public Service Pension Plan (PSPP)
• Alberta Public Service Benefit Information
• Professional learning and development
• Research Alberta Public Service Careers tool
• Positive workplace culture and work-life balance.