Senior Relationship Management Associate (Indigenous Financing)

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Why FCC

At FCC were proud to be 100% invested in Canadian agriculture and food. As a federal Crown corporation we provide financing knowledge resources and business management software to over 103000 customers nationwide.

Heres what you can expect when you join our team:

• Competitive total rewards packages: market-aligned and performance-based salary and incentive programs flexible and comprehensive group benefit and savings plans and well-being support through benefits and wellness programs

• Purpose-driven work: We build strong relationships share knowledge and support the people who feed the world

• Growth: Learning and development opportunities to help you thrive

• Hybrid work options

Play a key role in driving growth within the Indigenous agriculture and agri-food sector in Canada. As a Senior Relationship Management Associate youll be part of a remote sales team working closely with Senior Relationship Managers First Nations Metis Settlements community members and external partners to deliver financing and advising solutions for complex portfolios. Youll support Senior Relationship Managers in managing customer accounts strengthening relationships and delivering a seamless customer experience. Youll also identify opportunities and contribute to business growth through proactive relationship management. About 25% of your time will be dedicated to team administration tasks including target and portfolio reporting managing sponsorship and operating budgets and developing marketing strategies.

Were looking for someone who thrives in collaborative and autonomous environments and builds on others ideas. Youre a relationship-driven analytical thinker problem solver and highly motivated individual who turns customer interactions into insights and opportunities. Youre a strong communicator and active listener whos confident in engaging Indigenous Nations Economic Development Corporations and industry stakeholders.

You bring a passion for agriculture and customer experience paired with curiosity adaptability and a team-first mindset. Comfortable navigating complexity you enjoy working in a fast-paced evolving sales environment where you create value in every interaction.

• Partner with Senior Relationship Managers to build and maintain relationships with customers prospects and stakeholders

• Support relationship management by identifying customer needs and contributing to tailored solutions

• Act as a primary contact for customer inquiries responding promptly while identifying potential sales opportunities

• Deliver a strong customer experience by managing requests efficiently and adding value in each interaction

• Attend customer meetings and marketing events to strengthen partnerships and promote FCC

• Support prospecting activities and collaborate with the sales team to prioritize actions that drive business growth

A degree in Business Administration or a related field
Minimum 1 years of experience in financial services lending or a related customer-facing role
Strong knowledge of relationship management principles and customer service practices
Solid understanding of lending environments and financial services
Proven ability to build and maintain relationships with internal and external stakeholders
Demonstrated proficiency in communication with the ability to interact confidently with customers and professional partners
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
Ability to identify opportunities and contribute to sales growth through customer interactions

Experience supporting complex customer portfolios in agriculture or agri-food
Familiarity with FCC lending products and services
Experience working with centres of influence and external business partners
Exposure to sales support or account management in a financial institution