Senior QA SDET Engineer
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Job Summary
The work:
Werean innovation group inside TTEC (NASDAQ: TTEC) building the next generation of AI CX tools automated QA conversational analytics knowledge assist and agentic automation for the worlds biggest brands and the millions of customers they serve. We move like an early-stage startup backed by the scale distribution and enterprise client base of a companythatsbeen obsessed with customer experience since 1982.
This is the rare seatwheregetting in early actually matters at scale. TTEC is a public company at an AI inflection point. Ship the right products into thousands of live enterprisedeploymentsand youdontjust move a metric you move the trajectory of the company and the value of the stock. The leverage is real and the work compounds.
Who we hire the DNA
Self-starters and do-erswith grit hackers in the best sense with a startup mentality and a show-me bias: working software over slides prototypes over proposals.
Wanttolearnlovenew technology. This platform is built on the latest technology and that technology changes and advances monthly. You adapt to change quickly new tools new models new priorities without drama.
Master debuggers and problem solvers. You love solving complex problems youthink outside the box and you multitask across domains without losing the thread.
AI-native. You work with AI on all levels you understand the technology around you (LLMs SLMs RAG knowledge graphs agents training eval) and you use AI tools daily to exponentially increase your velocity.
Distributed-systemsliterate. High-efficiency event-driven low-latency systems are our world; you understand what that demands.
Innovators who ship. Youdemonstrateideas easily fail fast and move forward. You make committed timelines and hit them.
You consider yourself exceptional and you like winning. So dowe.
No one will have everything in this description. Were looking for well-rounded smart people who move fast.
What You Will Do:
The role:
- Automation-first quality engineering for a platform combining voice desktop intelligence and AI.
- We emphasize AUTOMATION we do not do manual QA here.
- Weekly code deploys are the heartbeat: when a QA branch is ready regressions run fast results report fast and the train doesnt wait.
- Startup environment: 1-week sprints fail fast move forward.
What youll own:
- Automation coverage for your squads services
- Fast-turnaround regression suites gating weekly deploys
- Rapid detection and reporting
- Quality signal in minutes not days
- Load/stress coverage for your services latency budgets
- Your committed timelines.
Who you are:
- Self-starter with grit and a show-me mentality.
- You consider yourself exceptional love new technology adapt fast when the stack changes under you and use AI tools daily to multiply velocity including AI-assisted test generation.
- A team player who likes winning and a partner to dev not a gate: when something breaks you help the dev team isolate it fast.
What You Will Bring:
5 years SDET; writes real automation code (Go / Python) not manual -firstis a conviction not a preference.
Master issue-isolator and root-cause debugger you narrow a failure to the service the commit the event; dev teams love your bug reports becausetheyrehalf the debugging done.
Fast regression discipline parallelized suites smart test selection results in minutes; quality at weekly-deploy speed without becoming the bottleneck.
Comfortable in high-load testing environments load stress and soak testing of high-throughput low-latency systems; you know how to find the knee of the curve.
Experience testing event-driven systems WebSocket flows and browser extensions ordering race conditions real-time state.
CI-native mindset tests wired into trunk-based CI/CD; flake management as a first-class discipline (a flaky suite is a broken suite).
Contract/API testing between services; synthetic data and traffic generation (simulated calls event streams audio) for repeatable real-time testing.
Testing AI outputs eval-style assertions for non-deterministic LLM/ML features a strong plus.
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Required Experience:
Senior IC
About Company
We believe that humanity and technology should ​co-exist, and that at the nexus of the ​most powerful experiences, humanity and technology collide. At TTEC Digital, we combine the expertise, innovation, partnerships, and passion of three industry-leading customer experience com ... View more
