Senior Project Specialist, Heliship

DSV Global Transport and Logistics

DSV encourages inclusivity and are committed to diversity in the workplace while welcoming applications from all qualified individuals including women members of visible minorities aboriginal persons and persons with disabilities. Our goal is to provide an inclusive environment for all to succeed. We work with candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to Human Resources should you require accommodation during the recruitment process.

Location: CAN - Vancouver 1030 West Georgia St. Suite 3A 5th Floors
Job Posting Title: Senior Project Specialist Heliship
Time Type: Full Time

Compensation: Salary starting at $72000 plus eligible benefits in accordance with experience and internal equity

This posting is for an existing vacancy and not intended to create a talent pipeline

The Senior Project Specialist Heliship is responsible for the end-to-end coordination and execution of complex Helicopter project cargo shipments across all modes of transportation including air ocean road rail and multimodal solutions. This role requires extensive knowledge of freight forwarding operations project cargo requirements carrier capabilities routing documentation pricing and customer service. The Senior Project Specialist works closely with customers carriers overseas offices agents suppliers and internal operational teams to develop transportation solutions and ensure shipments are executed safely efficiently and in accordance with customer requirements.
The successful candidate will be highly organized commercially aware solutions-oriented and comfortable managing complex shipments from initial quotation through final delivery.

KEY DUTIES AND RESPONSIBILITIES

Project & Shipment Management
Manage the complete lifecycle of oversized out-of-gauge heavy-lift and project cargo shipments from initial inquiry through final delivery.
Develop and coordinate end-to-end transportation solutions across air ocean road rail and multimodal transportation.
Review shipment requirements including cargo dimensions weight volume handling requirements loading/unloading requirements and delivery constraints.
Coordinate complex routings and determine the most appropriate transportation mode and service solution.
Liaise with carriers trucking companies terminals ports warehouses customs brokers agents and other service providers.
Coordinate specialized equipment and services including flat racks open-top containers lowboys step decks RGN trailers cranes escorts permits and specialized handling where required.
Monitor shipment milestones and proactively identify and resolve operational issues delays or changes to the transportation plan.
Maintain ownership and accountability for shipments throughout the entire process.

Quotations & Commercial Support
Prepare detailed and accurate quotations for complex project and oversized cargo movements.
Analyze transportation requirements and develop cost-effective routing and service options.
Obtain and evaluate rates from carriers agents subcontractors and other service providers.
Consider accessorial charges fuel permits escorts handling storage equipment customs terminal charges and other project-related costs when preparing quotations.
Identify opportunities to improve margins while maintaining competitive and commercially viable solutions.
Support sales and account management teams with operational expertise during customer opportunities and RFQs.
Participate in customer calls and meetings to understand requirements and present transportation solutions.

Documentation & Compliance
Ensure all required shipping customs transportation and project documentation is complete and accurate.
Review bills of lading commercial invoices packing lists certificates permits cargo specifications and other shipment documentation.
Ensure documentation accurately reflects cargo dimensions weights classifications and special handling requirements.
Coordinate with customs brokers and internal compliance teams where applicable.
Ensure shipments comply with applicable transportation regulations and customer requirements.
Maintain accurate shipment records and documentation throughout the project lifecycle.

Customer Service
Serve as a key operational contact for customers managing complex or high-value shipments.
Establish strong relationships with customers through proactive communication and reliable execution.
Provide regular shipment updates milestone reporting and exception management.
Understand customer priorities and develop solutions that balance cost timing risk and service requirements.
Address customer concerns and resolve issues promptly and professionally.
Ensure a high level of customer satisfaction throughout the shipment lifecycle.
Required on occasion to visit with prospective and existing clients to promote DSVs services

Operational Coordination
Work closely with internal freight forwarding pricing customs finance and customer service teams.
Coordinate with international offices agents and global project teams to ensure seamless execution.
Review operational plans and identify potential risks before cargo movement.
Coordinate site requirements loading plans delivery appointments and specialized handling requirements.
Track shipment performance against agreed timelines and service commitments.
Maintain detailed project files and ensure timely completion of all operational and administrative requirements.

Quality Health & Safety:
Supports organizational commitment to ISO 9001 ISO 45001 certification
Perform assigned tasks to support DSV meets its objectives and targets regarding quality health safety and environment and follow all requirements as set out in the DSV Quality Health Safety Environment policy.
Staff are required to ensure that their day-to-day activities embrace sustainability Health and safety therefore reducing the impact upon the environment supporting the communities we work in and reducing incidents in the workplace.

QUALIFICATIONS

Education and Experience

Education in supply chain logistics international transportation or a related field of study.
5 years of progressive experience in project cargo heavy haul or specialized transportation
Experience with all modes of transport (air/ocean/trucking) and be well versed handling oversized shipments
Experience preparing and analyzing complex transportation quotations.
CIFFA certificate an asset
Dangerous Goods Certification an asset

Skills and Competencies

Strong experience managing oversized out-of-gauge heavy or specialized cargo.
Excellent command both verbal and written English skills.
Strong relationship-management skills.
Ability to manage multiple projects simultaneously.
Ability to create collaborative engagements and active listening
Service oriented and able to resolve customer grievances
Strong interpersonal skills building professional relationships internally and externally
Strong problem-solving skills and analytical skills
Ability to multi-task plan prioritize and manage time effectively in order to meet goals and achieve results
Both a team builder and a team-player
Excellent organizational and time management skills
Act as a role model for DSV values and adhere to the Code of Conduct

Language and Computer Skills

English is the principal language for this position additional languages may be required in other locations.
Ability to communicate effectively in a diverse multicultural environment.
Microsoft Office suite

Physical Demands

Prolonged periods sitting and standing at a desk and working on a computer
Regular working hours apply for this position at times working beyond these hours may be required by business needs.

Additional Notes / Acknowledgment

Due to the dynamic nature of our industry your accountabilities and role may change. Duties and responsibilities outlined in this position may be added to or changed when deemed appropriate and necessary by the person who is managerially responsible for this position

DSV Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics we have been on an extraordinary journey of growth. Lets grow together as we continue to innovate digitalise and build on our achievements.

With close to 150000 colleagues in over 90 countries we work every day to offer solid services and meet our customers needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent fresh perspectives and ambitious individuals like you.

At DSV performance is in our DNA. We dont just work we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players accountability and action. We value inclusivity embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact be trusted by customers and grow your career in a forward-thinking company this is the place to be.

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