Senior Project Specialist Dispatch

Midland Transport is currently seeking a Senior Project Specialist - Dispatch in Dieppe NB. The Dispatch Lead is an operations focused role within the Transformation Program. As the subject matter expert in dispatch capabilities you will lead the endtoend deployment of dispatch solutions across the terminal network. This role ensures that dispatch processes tools and workflows are effectively transitioned from the build environment into live operations-enabling terminals to adopt and utilize new dispatch capabilities with confidence consistency and minimal disruption.

The Dispatch Lead (Transition) develops deep expertise in the futurestate dispatch model and translates that knowledge into practical deployment activities: terminal readiness assessments user validation process alignment and golive support. The Dispatch Lead will ensure that each terminal deployment delivers operationally sound dispatch outcomes that reflect realworld terminal conditions.

This role works in close partnership with the Transition Lead Terminal Power Users Product Owners Business Architects Training Change Management and terminal operations teams to ensure dispatch deployments are coordinated sequenced and supported-driving adoption building operational capability and accelerating value realization across the network.

• Act as the subject matter expert for dispatch processes and technology building and transferring expertise to terminal teams.
• Lead endtoend deployment of dispatch solutions from readiness through golive hypercare and stabilization.
• Assess terminal readiness across people process data and technology; identify gaps and drive remediation.
• Onboard and support Power Users to enable testing deployment and adoption at each terminal.
• Support user acceptance testing and operational validation to ensure readiness before cutover.
• Collaborate with product business and solution teams to align dispatch solutions with real operational needs.
• Monitor adoption and performance postdeployment resolving issues and reporting insights to leadership.

• Bachelors degree in Business Supply Chain Management Logistics Transportation Management Operations Management or a related discipline or equivalent experience.
• 58 years of experience in transportation dispatch fleet coordination logistics operations or terminal management within LTL freight or distribution environments.
• APICS CSCP CLTD or equivalent supply chain/logistics certification considered an asset; Lean Six Sigma Green Belt preferred.
• Proven experience with dispatch processes such as driver assignment route dispatch realtime load coordination or exception management in an operational setting.
• Demonstrated ability to deploy or implement new processes tools or systems across multiple operational sites.
• Experience working within Agile hybrid or phased delivery models in enterprise transformation or technology implementation programs.
• Deep operational knowledge of dispatch processes within a terminalbased transportation or logistics environment.
• Effective crossfunctional coordination skills working across operations technology change management and training teams.
• Excellent communication skills capable of engaging terminal leadership frontline supervisors and program stakeholders with clarity and credibility.