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Senior Program Manager (Group Benefits Insurance Claims)
Job Location:
Monthly Salary:
Posted:
15 October 2026 (5 days ago)
Posted:
Application Deadline:
12 January 2027
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Senior Program Manager
(Group Benefits Insurance / Claims)
Make an impact in the insurance sector for our client by contributing to an enterprise-level transformation involving multiple business and technology streams. This opportunity combines hands-on execution cross-functional collaboration vendor delivery and operational readiness through go-live and stabilization.
What is in it for you:
Salaried: $43-53 per hour.
Incorporated Business Rate: $51-61 per hour.
9-month contract with the potential for permanent employment.
Full-time position: 37.50 hours per week.
Hybrid work with 3 days per week in the office.
Responsibilities:
Lead and coordinate multiple concurrent workstreams covering discovery and requirements customer and marketing communications system configuration and development claims operations and assistance model implementation production readiness and go-live execution.
Develop and manage an integrated delivery plan with clear milestones dependencies sequencing and outcomes across all workstreams.
Act as the primary day-to-day interface with the external vendor monitoring performance against agreed scope deliverables timelines and milestones.
Translate contractual commitments and statements of work into clear execution plans and measurable deliverables.
Identify and escalate vendor risks delays and performance gaps while ensuring effective coordination between vendor teams and internal stakeholders.
Establish and maintain program governance including status reporting milestone tracking risk and issue management decision logs dependency tracking ownership and escalation paths.
Drive a structured weekly execution cadence and maintain transparency regarding delivery status risks dependencies and mitigation plans.
Drive cross-functional alignment across operations technology business stakeholders and vendor teams.
Oversee operational readiness including claims handling processes standard operating procedures documentation job aids training materials readiness plans and go-live planning.
Ensure alignment between system capabilities and operational processes and validate readiness across operations vendor delivery and customer experience before launch.
Prepare executive-level updates dashboards decision materials and forward-looking insights for senior leadership.
Support governance forums decision-making processes go/no-go readiness assessments production launch execution and operational stabilization.
What you will need to succeed:
Required qualifications
Bachelors degree in Business Technology Engineering or a related field.
PMP or equivalent project/program management certification.
9 years of project and/or program management experience.
Proven track record delivering complex multi-workstream implementations involving external vendors.
Experience operating within vendor-led delivery models including managing third-party accountability.
Demonstrated ability to lead cross-functional programs involving operations technology and customer and communication functions.
Proven delivery of the end-to-end program lifecycle from discovery through go-live and stabilization.
End-to-end program delivery management experience across multi-workstream initiatives.
Experience leading operational build and implementation in addition to technology delivery.
Strong program governance capabilities including risk and issue management dependency tracking escalation management and executive reporting.
Strong vendor management and negotiation capabilities.
Preferred qualifications
Experience in insurance claims or financial services operations.
Experience with claims operations setup transformation or outsourcing models.
Experience supporting go-live readiness production launches and operational stabilization.
Exposure to assistance and case management operations.
Experience with customer communication channels including telephony digital and chatbot solutions.
Consulting experience with a Big 4 firm or equivalent or experience in large-scale transformation programs.
Soft skills
Strong leadership and ability to drive execution in complex environments.
Excellent stakeholder management and executive communication skills.
Problem-solving mindset with the ability to manage ambiguity and shifting priorities.
Ability to connect strategy to execution and ensure alignment across multiple delivery streams.
Why Recruit Action
Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.
