Senior Product Manager – Digital Credentials
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Job Summary
- Establish and maintain an agile product delivery environment for building testing and iterating user-centred digital credential products.
- Lead multidisciplinary teams through daily stand-ups sprint planning backlog refinement retrospectives iteration reviews and other agile ceremonies.
- Manage iterative product development cycles using rapid prototyping user testing feedback loops analytics and continuous improvement.
- Apply user-centred design principles ensuring product decisions incorporate user research accessibility requirements real-world usage patterns and customer feedback.
- Develop and maintain the product roadmap aligning business and service needs technical capabilities regulatory requirements market trends and industry standards.
- Define and prioritize product backlogs and features based on business value user needs technical feasibility risks and dependencies.
- Establish and monitor product KPIs and success metrics including measures such as adoption credential issuance volumes user engagement and trust scores.
- Remove delivery blockers and coordinate dependencies across internal teams ministries partners and external stakeholders.
- Support team self-organization and maintain delivery momentum across complex initiatives.
- Translate market regulatory technology and standards developments into actionable product direction.
- Build and maintain strong relationships with partner ministries internal government teams industry partners governance bodies and external stakeholders.
- Facilitate collaborative working sessions design sprints alignment workshops and product discussions.
- Communicate complex product technical architectural and digital identity concepts clearly to:
- Executive leadership
- Business stakeholders
- Product teams
- Software developers
- UX designers and researchers
- Architects
- DevOps teams
- Policy teams
- External partners
- Establish clear expectations regarding timelines milestones risks dependencies and deliverables.
- Identify escalate and drive resolution of risks issues blockers and cross-team dependencies.
- Provide clear executive-level reporting on product progress milestones risks outcomes and success metrics.
- Work closely with engineering teams to evaluate technical feasibility solution options trade-offs operational risks scalability security and performance considerations.
- Evaluate technical decisions across mobile wallet agent backend and other digital credential ecosystem components.
- Apply a strong computer science foundation to communicate effectively with software engineers and technical specialists.
- Demonstrate practical knowledge of software development and/or software architecture.
- Understand and work with at least one modern software technology stack such as:
- Kotlin
- Swift
- React Native
- Go
- Python
- Understand modern systems architecture involving:
- APIs
- Microservices
- Data stores
- Queues
- Security monitoring and logging
- Scalability
- Integration services
- Demonstrate strong familiarity with API design microservices patterns and modern cloud infrastructure including Azure and/or AWS.
- Have hands-on experience building or contributing to software solutions including open SDKs backend APIs mobile applications or other technical components supporting product delivery.
- Understand modern mobile application technologies including React Native Swift Kotlin or similar frameworks.
- Understand mobile application architecture SDK management API integration and related architectural considerations.
- Digital credential wallets
- Credential issuers
- Credential holders
- Credential verifiers
- Trust registries
- Trust chains
- Identity and credential exchange protocols
- Credential status and revocation mechanisms
- Translate technical digital identity concepts into clear product requirements and roadmap priorities.
- Understand and evaluate Verifiable Credentials (VCs) and Decentralized Identifiers (DIDs).
- Understand credential issuance presentation verification status revocation and secure exchange flows.
- Understand cryptographic assurances holder binding attestation credential storage models and revocation registries.
- Evaluate the impact of evolving digital identity frameworks and standards on product functionality compliance trust scoring and integration strategies.
- Understand and contribute to interoperability planning and standards alignment.
- Translate emerging technical and architectural concepts into user-focused requirements and documentation.
- Stay current with developments in digital credential wallets and digital identity technologies.
- Provide subject-matter leadership related to Verifiable Credentials implementation models security privacy interoperability and trust frameworks.
- PCTF
- NIST
- eIDAS
- W3C Verifiable Credentials
- Decentralized Identifiers (DIDs)
- Credential status/revocation standards
- Digital identity trust frameworks
- Senior-level Product Management experience delivering complex digital products.
- Strong experience leading Agile product delivery and multidisciplinary teams.
- Proven experience delivering enterprise mobile applications and/or mobile digital products.
- Strong technical background with hands-on software development and/or software architecture knowledge.
- Practical knowledge of modern mobile technologies such as Kotlin Swift React Native or equivalent.
- Backend development knowledge involving technologies such as Go Python or equivalent.
- Strong understanding of API design microservices cloud infrastructure and modern software architecture.
- Experience working closely with software engineering teams to evaluate technical feasibility architecture risks trade-offs scalability and performance.
- Experience managing product roadmaps backlogs timelines dependencies risks and product KPIs.
- Strong experience with user-centred design user research usability testing prototyping and continuous product improvement.
- Proven ability to work with cross-functional engineering UX DevOps architecture business policy security and external stakeholder teams.
- Excellent communication skills including the ability to explain complex technical concepts to executives business stakeholders developers and external partners.
- Experience providing executive-level reporting on product milestones progress risks dependencies and success metrics.
- Knowledge and/or experience with digital credentials and digital identity ecosystems including wallets issuers holders verifiers and trust registries.
- Understanding of W3C Verifiable Credentials DIDs credential status/revocation cryptographic assurances attestation and holder binding.
- Understanding of relevant digital identity/trust frameworks such as PCTF NIST and eIDAS.
- Ability to work 100% onsite Monday to Friday at 222 Jarvis Street Toronto.
- Must be able to satisfy the required CRJMC security level.
- Government or public-sector product management experience.
- Experience delivering digital identity digital wallet digital credential or identity verification products.
- Experience working with mobile wallet ecosystems and open SDKs.
- Experience contributing to digital identity standards interoperability initiatives or trust frameworks.
- Experience working with complex government regulatory privacy security or enterprise technology environments.
- Product vision and strategy
- Roadmap development
- Backlog prioritization
- Agile delivery
- Product KPIs and metrics
- User-centred product development
- Mobile application architecture
- API design
- Microservices
- Cloud platforms
- Backend services
- SDKs and integrations
- Technical feasibility and architecture assessment
- Digital credentials
- Digital wallets
- Verifiable Credentials
- DIDs
- Issuer/Holder/Verifier ecosystem
- Trust registries
- Credential status and revocation
- Attestation and holder binding
- Security and privacy
- Executive communication
- Government stakeholder engagement
- Cross-functional leadership
- Partner management
- Risk and dependency management
- Workshop and design-sprint facilitation
Required Skills:
Mandatory Qualifications Candidates must demonstrate the following: Senior-level Product Management experience delivering complex digital products. Strong experience leading Agile product delivery and multidisciplinary teams. Proven experience delivering enterprise mobile applications and/or mobile digital products. Strong technical background with hands-on software development and/or software architecture knowledge. Practical knowledge of modern mobile technologies such as Kotlin Swift React Native or equivalent. Backend development knowledge involving technologies such as Go Python or equivalent. Strong understanding of API design microservices cloud infrastructure and modern software architecture. Experience working closely with software engineering teams to evaluate technical feasibility architecture risks trade-offs scalability and performance. Experience managing product roadmaps backlogs timelines dependencies risks and product KPIs. Strong experience with user-centred design user research usability testing prototyping and continuous product improvement. Proven ability to work with cross-functional engineering UX DevOps architecture business policy security and external stakeholder teams. Excellent communication skills including the ability to explain complex technical concepts to executives business stakeholders developers and external partners. Experience providing executive-level reporting on product milestones progress risks dependencies and success metrics. Knowledge and/or experience with digital credentials and digital identity ecosystems including wallets issuers holders verifiers and trust registries. Understanding of W3C Verifiable Credentials DIDs credential status/revocation cryptographic assurances attestation and holder binding. Understanding of relevant digital identity/trust frameworks such as PCTF NIST and eIDAS. Ability to work 100% onsite Monday to Friday at 222 Jarvis Street Toronto. Must be able to satisfy the required CRJMC security level. Preferred Experience Preference may be given to candidates with: Government or public-sector product management experience. Experience delivering digital identity digital wallet digital credential or identity verification products. Experience working with mobile wallet ecosystems and open SDKs. Experience contributing to digital identity standards interoperability initiatives or trust frameworks. Experience working with complex government regulatory privacy security or enterprise technology environments. Core Competencies The ideal candidate will demonstrate: Product Leadership Product vision and strategy Roadmap development Backlog prioritization Agile delivery Product KPIs and metrics User-centred product development Technical Leadership Mobile application architecture API design Microservices Cloud platforms Backend services SDKs and integrations Technical feasibility and architecture assessment Digital Identity Digital credentials Digital wallets Verifiable Credentials DIDs Issuer/Holder/Verifier ecosystem Trust registries Credential status and revocation Attestation and holder binding Security and privacy Stakeholder Management Executive communication Government stakeholder engagement Cross-functional leadership Partner management Risk and dependency management Workshop and design-sprint facilitation Work Arrangement This is a 100% onsite position. The successful candidate must work Monday through Friday at the identified Ontario Public Service office at 222 Jarvis Street Toronto during standard working hours between 8:00 AM and 5:00 PM excluding lunch breaks. Only candidates who can meet the onsite requirement and required CRJMC security level should be considered.
Required Education:
Bachelors degree in Computer Science Computer Engineering Information Technology Software Engineering Business Administration or a related field; advanced education in Product Management Digital Identity Cloud Computing or Technology Management is an asset.
