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Senior Platform Support Analyst with data cloud
Job Location:
Monthly Salary:
Not provided by the employer
Monthly Salary:
Experience Required:
7-10years
Experience Required:
Posted:
20 October 2026 (19 hours ago)
Posted:
Application Deadline:
17 January 2027
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
- Strong hands-on experience in Salesforce Data Cloud and/or Salesforce Loyalty Management with solid technical knowledge of platform architecture and functionality.
- 4 years of relevant experience in application/production support preferably in enterprise or banking environments.
- Experience in L3 production support incident management troubleshooting root cause analysis (RCA) and problem resolution within defined SLAs.
- Good understanding of Salesforce Data Cloud components including DMO DLO Data Spaces data ingestion and integration flows.
- Knowledge of Salesforce Loyalty Management including loyalty programs points processing earning/redemption rules and related integrations.
- Experience troubleshooting APIs data integrations SQL queries and upstream/downstream application issues.
- Familiarity with ServiceNow monitoring tools (Splunk/Dynatrace) and ITIL-based incident and change management processes.
- Strong technical background preferably with prior Salesforce development experience combined with hands-on production support capabilities.
- Ability to independently manage critical incidents coordinate with stakeholders and drive issue resolution with minimal supervision.
- Willingness to provide hands-on production support including rotational on-call support when required.
- Data cloud development exp and Apex exp is required
- This is a support role so basic development exp is required
