Senior Oracle Utilities CC&B Functional Consultant
Location:
Edmonton Calgary or Toronto (Hybrid 3 days/week onsite)
Role Summary:
Highly experienced Oracle Utilities CC&B Functional Consultant to support large-scale utility transformation programs.
15 years of IT and utility industry experience.
Extensive expertise in Oracle Utilities Customer Care & Billing (CC&B/CCNB) implementations.
Serve as a trusted advisor to business and IT stakeholders.
Drive business process transformation requirements discovery solution design testing deployment and implementation governance.
Work closely with utility operations customer service billing metering and executive leadership teams to deliver business-aligned Oracle Utilities solutions.
Key Responsibilities:
Business Consulting & Stakeholder Management
Engage with senior business leaders executives product owners and process owners to understand strategic and operational objectives.
Facilitate discovery workshops requirements gathering sessions and business process assessments.
Lead business process transformation initiatives and recommend industry best practices.
Serve as the primary liaison between business stakeholders and project delivery teams.
Present solution recommendations project updates and key decisions to leadership and steering committees.
Requirement Gathering & Solution Design
Lead end-to-end requirements elicitation analysis and documentation activities.
Conduct fit-gap assessments against Oracle Utilities CC&B capabilities.
Define future-state business processes solution workflows and functional requirements.
Develop:
Functional design documents
Process maps
User stories
Use cases
Ensure solutions align with Oracle Utilities best practices and business objectives.
Program Delivery & Implementation
Drive functional workstreams across all project phases from initiation through go-live.
Collaborate with:
Solution architects
Technical teams
Integration teams
Testing teams
PMO stakeholders
Support data migration strategy business validation and conversion activities.
Participate in:
Design reviews
Governance meetings
Milestone sign-offs
Ensure delivered solutions meet business requirements and operational expectations.
Testing Deployment & Hypercare
Define:
Testing strategy
Business test scenarios
Test cases
Acceptance criteria
Support:
System Integration Testing (SIT)
User Acceptance Testing (UAT)
Assist with:
Cutover planning
Deployment readiness
Production go-live activities
Provide post-production support during hypercare and stabilization periods.
Resolve functional issues and support continuous improvement initiatives.
Required Qualifications
1520 years of overall IT and Utility Industry experience.
Minimum 8 years of hands-on Oracle Utilities CC&B/CCNB Functional Consulting experience.
Proven experience delivering multiple full lifecycle Oracle Utilities CC&B implementations.
Strong experience leading business requirements workshops and stakeholder engagement sessions.
Extensive experience in:
Business process redesign
Fit-gap analysis
Solution definition
Experience preparing:
Business Requirements Documents (BRDs)
Functional Specifications
Process Flow Diagrams
Solution Design Documentation
Experience supporting:
System Integration Testing (SIT)
User Acceptance Testing (UAT)
Cutover
Go-Live
Hypercare
Top 3 Required Skills: 1. IBM Financial transaction 2. Payment flow 3. Support Modernization Detailed Job Description: Design develop and maintain applications built on IBM Financial Transaction Manager (FTM) to support core payments processing. Contribute to the development of payment flows supporting transaction processing. Build and support integrations between FTM and upstream/downstream systems using enterprise integration patterns. Participate in the design development testing deployment and production support. Troubleshoot and resolve application and integration issues in a complex regulated environment. Collaborate with architecture QA and operations teams to ensure platform stability scalability and performance. Support modernization initiatives and enhancements to existing payment hub capabilities. Produce clear technical documentation and participate in code reviews and knowledge sharing.
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