Senior Operating Model And Continous Improvement Consultant (Hybrid)

WHO WE ARE
When it comes to health were always looking for waysto push for better. Its why we were founded in the first 1957 ourfounder pharmacist William Wilkinson witnessed a mother sacrifice her healthby forgoing her own medicine to pay for her sick daughters prescription. Heknew there had to be a better way. So he introduced North Americas firstprepaid drug plan and GreenShield was born as a non-profit with a missionto support better health for all Canadians.

We arent just a health and benefits company. Werethe only non-profit social enterprise that brings worlds of coverage andcare together all in one place.
Were noble challengers purposefully building a betterway and we need the best people to help us create a more holistic approach thattakes care of the mind and body.

Our mission is to create better health for allCanadians and we know that starts with our employees.

THEROLE IN A NUTSHELL

Base Salary: CAD $74269.00 - 109341.00

We are seeking a Senior Operating Model and Continuous Improvement Consultant to play a critical leadership role in reimagining our enterprise operating model for the future with a strong focus on AI-enabled transformation. This role will partner closely with our AI Technology and Business teams to fundamentally redesign how work gets doneleveraging automation advanced analytics and emerging AI capabilities. The mandate is not incremental improvement but end-to-end process reinvention anchored in customer-centric value creation and aligned to our 2030 strategic ambitions. This is a highly visible role requiring a combination of process excellence strategic thinking and innovation with the opportunity to shape how the organization operates in the future. This role reports to Manager Continous improvement.

KEY RESPONSIBILITIES

Current and Future-State Process & Operating Model Design: Lead the end-to-end redesign of core business processes moving beyond traditional optimization to reimagine workflows for an AI-enabled future; define and design future-state operating models that integrate AI automation and digital capabilities; and translate strategic priorities into scalable sustainable process frameworks aligned to 2030 targets.

AI-Enabled Transformation: In reviewing current and future state mapping identify process automation and AI opportunities. Partner with AI and Data teams to embed AI into business processes identifying high-impact use cases across the value chain; reimagine roles decision points and workflows to fully leverage human machine collaboration; and ensure process designs maximize efficiency quality and user experience through intelligent automation.

Value Stream Mapping & Customer-Centric Design: Lead value stream/journey mapping initiatives with a strong focus on the end-user/customer experience; identify opportunities to eliminate waste reduce cycle time and enhance value delivery; and shift the organization from functional optimization to end-to-end value optimization.

Enterprise Continuous Improvement Leadership: Act as a senior leader within Continuous Improvement setting direction and raising the bar on process excellence; introduce modern methodologies that integrate Lean principles with digital and AI capabilities; and drive adoption of standardized process frameworks governance and measurement.

Strategic Influence & Stakeholder Engagement: Partner with senior leaders across the organization to shape transformation priorities and roadmaps; influence without authority building alignment across business technology and AI teams; and provide clear executive-level insights and recommendations on transformation opportunities and risks.

Delivery of reimagined AI-enabled processes that materially improve efficiency experience and outcomes

Establishment of future-ready operating models aligned to strategic and financial targets

Measurable progress against 2030 transformation and performance goals

Increased adoption of AI-driven ways of working across the organization

WHO WERE LOOKING FOR

The ideal candidate will bring the following qualifications and experience:

812 years of experience in process engineering and continuous improvement in order to be able to work independently on assigned projects

Black belt certification

Must have proficiency in mapping tools such as Visio and Miro

Experience with data visualization tools such as Power Bi and automation tools such as UiPath and Power Automate

Proven track record of leading end-to-end process redesign in complex organizations

Experience working on or alongside AI automation or digital transformation initiatives

Deep expertise in value stream mapping Lean and process design methodologies

Strong ability to translate strategy into practical executable operating models

Exceptional stakeholder management and executive communication skills

Future-focused thinker challenges the status quo and reimagines how work should be done

Customer-first mindset designs processes with the end user at the center

Enterprise perspective optimizes across value streams not silos

Influencer and integrator brings together business technology and AI capabilities

Outcome-oriented relentlessly focused on delivering measurable impact

THE CULTURE
We believe a career should be meaningful. Not just ameans to earn a living. Our culture is one where everyones voice is heard andvalued. Because thats what it takesto create better health for all. We dare to challenge the status quo. And weredriven by people who have challenged theirs. We believe that yourworkplace should empower you to be the best version of yourself. Thats why we provide aplace where you can be inspired challenged and rewarded.

Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.

We believe our people arecritical to our overall success. Inclusivity makes us a stronger smarter andmore informed organization. Being intentionally inclusive of diversebackgrounds perspectives and experiences will enhance our company culture topositively impact how we support our communities. A career at GreenShield isnt just about personalachievements its about making adifference together.

Heres to Better Health for All!

AFEW MORE DETAILS
Proficiency in English is requiredfor this position. As part of this role you will be required to communicatewith colleagues or customers who use English as their primary language. By requiring English proficiency for thisposition we aim to ensure that our employees can excel in their rolescollaborate and communicate effectively and contribute to the success of ourorganization.

GS supports diversity equity andinclusion in our teams and communities and we value the unique contributionsmade by all. Even if your experience doesnt align perfectly to everyrequirement we invite you to apply. We encourage applications fromall candidates and will accommodate needs under human rights legislationthroughout all stages of the recruitment and selection process. Please let usknow of any accommodation through Information received relating toaccommodation will be addressed confidentially.

Providing this information givesGS consent to use your personal information to assess your suitability forspecific positions future opportunities or for your personnel file. Yourrésumé will be held in strict confidence and will be viewed only by theOrganization. Information may be stored outside of Canada and could be used foraggregate statistical purposes (which uses no personal identification).

AI Usage - GreenShield leverages AI to help produce Job Descriptions and ideate on interview questions. We also leverage AI for interview transcription support.

Required Experience:

Senior IC