Senior Network Operations Specialist, Elevare Health

See a problem. Find the cause. Keep healthcare moving. What if your network expertise helped power one of Canadas most digitally advanced hospitals

Opening in February 2027 the new St. Pauls Hospital is being built to transform how healthcare is delivered supported by some of the most advanced digital infrastructure in the country. Elevare Health powered by PHC Ventures is now hiring a permanent full-time Senior Network Operations Specialist as a key member of the Network Operations Center (NOC) team who will support the foundation of reliable secure and high-performing technology systems that clinicians researchers and patients will depend on every this senior technical role youll lead complex incident investigations improve monitoring and automation capabilities mentor Network Operations Specialists and help strengthen the reliability performance and resilience of the systems behind exceptional patient care to ensure they continue running when they matter most.

Please note this is a primarily on-site position with a rotating day and evening shift (8AM-4PM and 2PM-10PM) from Monday to Friday. This posting is scheduled to close at 11:59PM on Friday August 7th.

What you will be doing

• Leading complex incident response: Diagnosing and resolving advanced infrastructure issues across enterprise network environments leading root cause analysis coordinating major incident response and driving post-incident improvements.
• Improving monitoring and automation: Designing and enhancing monitoring dashboards alerts integrations and automation tools to improve system reliability operational efficiency and observability.
• Supporting network reliability: Leading network upgrades maintenance activities disaster recovery planning and operational improvements while ensuring systems remain secure stable and highly available.
• Providing technical leadership: Acting as the primary technical escalation point for the Network Operations Centre mentoring Network Operations Specialists and collaborating with cross-functional teams on network initiatives and operational best practices.

Education Training and Experience

• Bachelors Degree in Computer Science Computer/Electrical Engineering or related field plus five (5) to seven (7) years recent related experience in an networked systems environment including significant experience Linux system administration Kubernetes operations and container orchestration or an equivalent combination of education training and experience.
• Experience with programming in Python required.

Skills and Abilities

• Demonstrated knowledge of network design and architecture.
• Demonstrated experience with observability and monitoring platforms.
• Demonstrated familiarity with Cloud Platforms (AWS or Azure).
• Advanced troubleshooting and analytical thinking skills.
• Demonstrated familiarity with automation and process improvement.
• Ability to collaborate effectively cross-functional team members and external vendors.
• Demonstrated ability to prioritize and handle multiple incidents at once.
• Demonstrated understanding of related privacy and security regulations.
• Excellent interpersonal oral and written communication skills including the ability to communicate technical information in simple terms.
• Demonstrated ability to coach and mentor others.
• Physical ability to perform the duties of the job.

Preferred Skills and Abilities

• Go or Rust programming experience.
• Cisco network infrastructure familiarity.
• JavaScript for internal tooling.
• Experience designing operational automation

Typical Tools and Platforms

• Kubernetes Docker
• Prometheus Grafana
• SQL and graph databases
• GitHub CI/CD tooling
• Cloud platforms (AWS Azure)
  
  

• Competitive Pay: $90770 - $130481 per year depending on experience

• Growth opportunities: We welcome individuals at all stages of their career offering opportunities for professional development and growth.

• State-of-the-art facilities: The new St. Pauls Hospital and health campus will be the most innovative approach to the delivery of integrated care in B.C. and Canada designed to appropriately address the future health needs of patients families and our communities. From hospital care to primary and community health solutions the new St. Pauls Hospital and health campus will continue to lead innovations in care research and teaching. The new St. Pauls Hospital is expected to open in 2027.

• Inclusive culture: We respect the diversity dignity and interdependence of all persons. We value the cultural richness that our diverse workforce brings to the care of our equally diverse population of patients and residents.

• Meaningful impact: You will have the opportunity to work for an organization that is deeply committed to safeguarding of our surrounding environment by contributing to high quality care while promoting sustainable practices in your everyday work.

• A comprehensive health benefits package including dental vision and life insurance as well as pension.

Who We Are

Providence Health Care is one of the largest faith-based health care organizations in Canada. For the people at Providence living our Mission Vision and Values means providing British Columbians with compassionate socially just exceptional and innovative care every day.

From our humble roots 129 years ago Providence Health Care has grown into a globally recognized leader in research teaching and care. As individuals within a mission-driven organization we choose to be part of PHC because we value its long-standing dedication to social justice and compassionate care its active efforts to advance environmental sustainability and planetary health and its meaningful engagement in the process of Truth and Reconciliation with Indigenous about our culture and what its really like to work here Check out the video below to meet some of the incredible people who make Providence a truly special place to work.

Your day to day:

Reporting to the Manager Network Operations Centre the Senior Network Operations Specialist is responsible for advanced operational support incident investigation and ongoing development of monitoring and automation capabilities within the Network Operations Centre. This role combines operational response with deeper technical troubleshooting computer engineering expertise and contributes to improving the reliability and observability of monitored systems. Provides support to the Network Operations Specialist(s) and acts as the primary technical escalation point during operational incidents. Coordinates incident responses during high-severity events. Implements integrations between monitoring systems and operational platforms. Develops improvements and automations. Leads and supports network related projects.

• Diagnoses complex infrastructure and platform issues across LAN WAN VPN and wireless environments.
• Performs root cause analysis for major incidents and leads technical troubleshooting during service disruptions. Assumes a lead role operational reviews and post-incident discussions.
• Develops improvements to monitoring coverage alerts and dashboards by methods such as identifying gaps adding monitoring capability turning alerts validating and testing and enhancing dashboards.
• Develops automation scripts and operational tooling to reduce repetitive tasks improve efficiency reduce incident time etc.
• Implement integrations between monitoring systems and operational platforms.
• Mentors Network Operations Specialists by providing technical guidance and support.
• Participates in incident coordination during high-severity events. Contributes to post-incidents reviews and operational improvements
• Monitors network performance and utilization and tunes network parameters and operating systems according to departmental policies procedures and protocols.
• Documents incidents resolutions and standard operating procedures (SOPs) in applicable systems.
• Ensures documentation is maintained and upgraded including documentation of automated processes tools schedules and disaster recovery plans.
• Develops and communicates plans and procedures for planned downtime and disaster recovery.
• Leads and supports network-related projects such as network upgrades patches and maintenance activities to ensure maximum performance security and stability of systems.
• Ensures compliance with security policies and best practices
• Develops user instruction materials and provides instruction as required.
• Participate in on-call rotation and provide after-hours support as needed.
• Performs other duties as required.

We acknowledge that Providence Health Care & the new St. Pauls Hospital site is located on the traditional ancestral and unceded territory of the Coast Salish Peoples including the territories of the xʷməθkwəyəm (Musqueam) Skwxwú7mesh (Squamish) and Səlílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations.