Senior Manager, Wealth Operations and Oversight Tangerine

Requisition ID: 274539

At Tangerinewereredefining banking. As Canadas leading digital bank we thrive on innovation agility and bold thinking tackling every challenge head-on with leading technology and the unstoppable power of collaboration.

Our client-obsessed teams deliver flexible accessible banking solutions breakthrough products and award-winning service. Beyond bankingwerecommitted to making an impact in the communities we serve and across our organization. We foster a culture built on integrity inclusion and fearless ambition where diverse perspectives are valued and people are empowered to do their best work.

Are you ready to disrupt the status quo Do you crave challenges that push boundaries Ifyourea high performer looking to accelerate your career and reimagine the banking landscape this is your moment.

Letsshape the future of banking together!

What you will be doing:

The Senior Manager Wealth Operations & Oversight serves as the subject matter expert (SME) for the Wealth Operations team while leading the operational design and oversight of assigned Tangerine Wealth transformation initiatives. The role is responsible for shaping and building the future-state operating model translating business product operational and regulatory requirements into detailed processes procedures controls and operational standards.

Working closely with Investment Operations Product Digital Technology project teams and control functions the incumbent will provide operational expertise and guidance in both business-as-usual and transformation activities. The role will support the evolution of Operations by turning emerging concepts into practical scalable and well-controlled operating solutions that align with the organizations strategic objectives.

Is this role right for you In this role you will be:

• Future-State Operational Design
  • Support the development of the future-state operating model for assigned Wealth capabilities as strategic product and technology direction is defined.
  • Act as the operations SME for core Wealth operational functions including onboarding transfers trade processing settlements cash and securities movements reconciliations books and records and client servicing ensuring future-state solutions are operationally sound and scalable.
  • Turn emerging concepts into clear end-to-end operational designs covering roles decision rights hand-offs exception paths information flows and procedures.
  • Use available documentation and subject-matter input selectively to understand relevant constraints.
  • Define the operational capabilities accountabilities and ways of working required to support the intended client and employee experience.
  • Identify design gaps dependencies and decisions that must be resolved to make the future model workable and scalable.
  • Facilitate cross-functional working sessions to develop challenge and align the future-state operational design.
    
    
• Operational Requirements and Process Development
  • Translate business product regulatory and technology direction into detailed operational and business requirements.
  • Develop end-to-end process maps operating procedures roles and responsibility models exception handling and escalation paths.
  • Define operational control requirements in partnership with Compliance Risk AML/Fraud and accountable business control functions.
  • Establish traceability from approved direction through operational requirements and process designs and support validation that proposed solutions meet those requirements.
  • Identify opportunities within the future-state design to simplify work reduce manual activity and improve operational data quality.
  • Partner with Product Digital and Technology to ensure solution designs reflect operational requirements and are practical within a regulated Wealth environment.
    
    
• Leadership and Partnership
  • Lead cross-functional working sessions creating alignment on deliverables and driving actions through to completion.
  • Provide the Director Platform Operations & Oversight and project governance with concise updates on progress risks dependencies and decisions requiring escalation.
  • Provide operations leadership and subject-matter guidance to project contributors involved in shaping the future state.
  • Build effective working relationships across Wealth Tangerine and enterprise partners to support timely design decisions and delivery.
    
    
• Other
  • Championing a client- obsessed culture
  • Leveraging a growth mindset embracing learning and continuous improvement
  • Contributing to a dynamic workplace fostering trust integrity and inclusion
  • Removing obstacles to drive momentum across teams
    
    

Do you have the skills that will enable you to succeed in this role Wed love to work with you if you have:

• AI fluency
• A craving to contribute to a high-performing team
• Ability to drive results in periods of change
• Track record of fostering an inclusive culture
• A university degree in business finance operations risk law or a related field or an equivalent combination of education and experience.
• Eight or more years of relevant experience in wealth management operations operating model design or operational transformation including experience leading complex workstreams or teams.
• Strong knowledge of Canadian dealer operations within a CIRO-regulated environment with direct experience in either a mutual fund dealer or an investment dealer. Experience across both dealer models is an asset.
• Practical understanding of dealer processes across client and account onboarding trade processing transfers cash and securities movements reconciliations books and records and client servicing.
• Demonstrated experience translating evolving target-state direction into detailed processes operational requirements procedures controls and accountable hand-offs.
• Experience developing future-state operating models process maps business requirements responsibility models and operational control designs.
• The ability to evaluate operational feasibility identify implementation gaps and develop practical solutions under evolving conditions.
• Sound judgment integrity and a client-centric mindset with the ability to balance delivery requirements with operational and regulatory considerations.
• Strong written and verbal communication facilitation and stakeholder-management skills including the ability to influence without authority.
• Bilingual capabilities in English and French are beneficial. Relevant industry or professional designations are an asset. Any CIRO approval or registration requirement will be determined based on the final delegated accountabilities of the role.

Whats in it for you

• You will be part of a diverse inclusive and purpose driven community of client- obsessed innovators who move fast push boundaries and celebrate big together.
• We are creating something game changing and you get to make your mark on it.
• You will have access to thousands of online and in person learning experiences at your fingertips to elevate your career and accelerate your development.
• From competitive benefits to programs that support your wellbeing and financial goals- we invest in you today and in your future.*

*Tangerine employees participate in Scotiabanks pension & benefits programs (available to permanent employees)

Location(s): Canada : Ontario : Toronto

At Tangerine we value the unique skills and experiences each individual brings to the team and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process please let our Recruitment team know.