Senior Manager, ServiceNow Platform Delivery & Transformation

• Lead a multidisciplinary team of ServiceNow product managers architects developers business analysts and delivery partners.
• Own and drive the strategic roadmap delivery and continuous evolution of ServiceNow capabilities across ITSM OMT and TSOM domains.
• Lead large-scale enterprise transformation programs from strategy through execution ensuring alignment with business objectives and technology roadmaps.
• Provide executive-level leadership and communication presenting recommendations investment proposals roadmaps risks and progress updates to senior leadership teams.
• Partner closely with Business Units Technology Services Enterprise Architecture Operations Security and external partners to deliver integrated solutions.
• Establish governance standards and best practices to ensure platform scalability reliability security and operational excellence.
• Translate complex business challenges into innovative technology solutions while balancing short-term execution and long-term strategy.
• Lead prioritization resource planning and execution across multiple concurrent initiatives and releases.
• Foster a culture of accountability innovation continuous improvement and high performance.
• Mentor and develop a team of high-performing ServiceNow professionals and future leaders.
• Manage complex stakeholder environments and drive alignment across organizations with diverse priorities and objectives.

• Bachelors degree in Computer Science Engineering Information Technology Business or equivalent practical experience.
• 10 years of experience delivering enterprise technology solutions and transformation initiatives.
• 5 years of experience leading technical and business teams in complex organizational environments.
• Deep expertise with the ServiceNow platform and its enterprise application ecosystem.
• Demonstrated experience with:
• IT Service Management (ITSM)
• Order Management for Telecommunications (OMT)
• Telecom Service Operations Management (TSOM)
• Proven track record delivering large-scale cross-functional programs with significant business impact.
• Strong executive communication and presentation skills including experience presenting to Vice Presidents and executive leadership teams.
• Exceptional stakeholder management negotiation and influencing capabilities.
• Strong leadership skills with the ability to guide teams through ambiguity and organizational change.
• Proven analytical problem-solving and strategic thinking capabilities.

• Experience within Telecommunications Managed Services Enterprise Technology or Digital Transformation environments.
• Experience leading ServiceNow platform transformations at enterprise scale.
• Understanding of AI-enabled ServiceNow capabilities including Now Assist AI Agents Automation Engine and workflow automation.
• Knowledge of Agile delivery methodologies product management practices DevSecOps and modern operating models.
• Experience managing strategic vendor and partner relationships.
• Strong understanding of ITIL and operational excellence frameworks.
• Demonstrated success leading organizations through significant transformation and organizational change.
• Strategic thinker with hands-on execution capability and a bias toward delivering measurable business value.
• Ability to navigate uncertainty define direction in ambiguous situations and successfully execute against evolving priorities.

The successful candidate is a highly credible technology leader who combines deep ServiceNow expertise with exceptional business acumen. They are comfortable operating at both executive and technical levels influencing senior stakeholders leading through ambiguity and delivering transformational outcomes across the enterprise. They are recognized for building high-performing teams fostering collaboration and driving execution on complex strategic initiatives.