Senior Manager, Payroll and People Operations

The Company

Versaterm is a PE-backed high-growth SaaS company building a fully integrated platform across the entire public safety ecosystem dispatch law enforcement forensics courts and beyond.Wevegrown through strategic acquisitions and deep product investment. What connects all of it is a single purpose: give public safety agencies the tools and insights to make better decisions in high-stakesmoments.

The Senior Manager Payroll and People Operations is a hands-on leader who owns payroll benefits leaves compensation and HR operations across Versaterms U.S. Canadian and Quebec entities. This role combines close working oversight of payroll able to personally step in and run a pay cycle when needed with building a reliable well-run People Operations function and a structured well-managed approach to compensation and benefits. AI is a standard part of how this role gets work done the same way its used across the organization today. Reporting to the CHRO the Senior Manager leads execution day-to-day program management and compliance accountability across the full scope of the role.

Payroll Leadership

• Own accurate timely payroll processing semi-monthly for U.S. and Canadian entities biweekly for Quebec including ad hoc payments commissions and bonuses.
• Maintain the ability to personally step in and run a full payroll cycle in any entity; this is a working leadership role not a purely administrative one.
• Ensure compliance with federal state provincial and Quebec-specific payroll tax regulations including statutory and year-end filings (e.g. W-2s T4s T4As RL-1s T2200s) and maintain accurate state/provincial tax registrations and agency accounts.
• Act as data steward and primary partner to the payroll vendor (ADP) and own the Employer of Record (EOR) relationship (Rippling) for countries outside of North America;
• Support payroll and benefits integration for newly acquired entities as needed.
• Own payroll budgeting forecasting and internal controls including recurring data validation and audit practices and document processes to reduce key-person dependencies.

Benefits & Leave Program Ownership

• Own the benefits program health insurance retirement plans and related offerings including plan design vendor/broker strategy renewals rates administrative standards and escalation for vendors and third-party administrators.
• Own the leave management program end-to-end: policy design jurisdictional compliance and personal ownership of complex or high-risk cases.
• Ensure benefits and leave administration comply with applicable regulations including ACA ERISA COBRA FMLA ADA and Section 125 and Canadian/Quebec equivalents (ESA EI CPP CNESST) as well as privacy requirements for employee health information.
• Lead annual open enrollment across US and Canadian entities including employee communications education and enrollment support in collaboration with benefits brokerages.

HR Operations & Systems

• Own the HRIS (BambooHR) as system administrator ensuring data integrity clean workflows and reliable reporting.
• Own People & Culture policy and compliance programs ensuring they are effective well-documented and audit-ready.
• Drive continuous improvement in HR service delivery standardizing processes and closing gaps in the employee and manager experience.
• Use AI as a standard working tool across the role for payroll and benefits analysis compensation modeling policy drafting and reporting.

Governance & Reporting

• Oversee recordkeeping and retention for payroll benefits and HR files in line with privacy requirements.
• Manage budgets across payroll benefits and HR operations monitoring and reconciling spend.
• Support internal and external audits related to payroll benefits and HR operations.
• Support required workforce reporting (e.g. EEO-1) by maintaining accurate job classification data.

Compensation & Total Rewards

• Administer and maintain the compensation framework pay bands job classification and market benchmarking in partnership with the CHRO.
• Support the annual compensation cycle including budget planning calibration and recommendations for new hires promotions and equity adjustments.
• Ensure compensation practices comply with pay equity and pay transparency requirements across applicable jurisdictions.

People Leadership

• Manage coach and develop a team across payroll and People & Culture operations acting as both a player and a coach and support team member professional growth.
• Partner cross-functionally with Finance HR Business Partners IT and the CHRO.
• Provide front-line and escalated support to employees on payroll benefits leave and compensation matters.
• Model discretion and confidentiality in handling sensitive employee and compensation information.

Other Duties as Required

• Perform other related duties as assigned to support team objectives departmental needs and overall organizational priorities.

• Bachelors degree in Human Resources Business Administration Finance or a related field preferred; PLP or CPP designation or actively working toward one.
• 10 years of progressive payroll benefits and HR operations experience including multi-entity cross-border (U.S./Canada) operations; Quebec payroll experience is a strong asset.
• A minimum of 3-5 years of demonstrated people leadership experience
• In-depth knowledge of U.S. and Canadian payroll tax and benefits regulations and familiarity with pay equity and pay transparency requirements.
• Working knowledge of compensation practices and benchmarking or strong aptitude and motivation to build this capability.
• Experience owning or administering an HRIS (BambooHR or similar); comfortable as a technical system owner not just an end user.
• Familiarity with Employer of Record (EOR) arrangements (Rippling or similar) and job classification/FLSA exemption analysis is an asset.
• A genuine daily user of AI tools (Claude Copilot) in your own work for research drafting analysis and problem-solving. AI should already be part of how you work not something youre learning on the job.
• Prior experience operating as both a player and a coach comfortable personally executing a payroll run not just managing others who do.
• Strong vendor management and project management skills.
• High degree of discretion and professionalism in handling confidential payroll benefits and compensation information.
• Excellent communication and organizational skills; able to manage several complex priorities simultaneously under deadline pressure.

Note: This position requires a security clearance from the Government of Canada. Candidates must be legally authorized to work in Canada and must successfully obtain andmaintaina Reliability security clearance. Please note that specific customer contracts may imposeadditionalsecurity verification requirements. Obtaining andmaintainingall required security clearances is a condition of employment. For more information on the Government of Canadas security screening process please visitPublic Services and Procurement Canada.

Versaterm is committed to fair and equitable compensation that is competitive consistent and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors such as the successful candidates skills experience education training as well as internal equity market data and business addition to base salary and our comprehensive benefits offering some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses.

AI is central to how Versaterm builds and delivers solutions for our customers. Within Talent Acquisition we use AI-enabled tools to support certain aspects of the recruitment process helping our team work more efficiently and spend more time connecting with great talent. AI supports our work but all hiring and employment decisions are made by people.

Versaterm is an equal opportunity employer and is committed to equity diversity inclusion and a barrier-free workplace. Accommodations are available upon request throughout all stages of the recruitment process and apply to the terms and conditions of employment. For more information please contact.