Senior Manager ICT Delivery & Technical Operations
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Job Summary
DNV Business Assurance North America is expanding its ICT and information security certification business including ISO/IEC 27001 ISO/IEC 42001 ISO/IEC 27701 ISO/IEC 27017 ISO/IEC 27018 TISAX and related assurance services.
DNV Business Assurance North America is seeking a Senior Manager ICT Delivery & Technical Operations is the senior leader accountable for the overall delivery technical quality client-facing execution client satisfaction and operational performance of DNVs ICT certification services across North America. The role leads and directly manages the ICT delivery organization with ICT auditors technical experts project managers and other delivery resources reporting into the position.
The Senior Manager is responsible for ensuring services are delivered safely consistently on time and in accordance with client commitments accreditation requirements certification rules and DNV procedures. The role owns delivery capacity audit quality operational consistency resource effectiveness and the customer experience across the ICT service portfolio. This role contributes to business strategy organizational development capability building investment and resource decisions and scaling ICT delivery capabilities to support the continued growth of the business.
This is an opportunity to help build and scale a growing service line. As DNVs ICT portfolio expands the role is expected to evolve with the business offering increasing responsibility and influence across people leadership technical operations client delivery and service development.
This is a remote position that is based out of one of our DNV offices in Toronto ON Calgary AB or Vancouver BC with travel up to 10% domestic or international.
Further details regarding role-specific requirements will be shared during the interview process.
What Youll Do
- Lead ICT delivery and technical operations across Canada and USA with accountability for capacity resource utilization audit quality delivery consistency client-facing execution client satisfaction operational effectiveness and successful completion of client commitments.
- Provide technical leadership and governance for ISO/IEC 27001 and related ICT assurance services including ISO/IEC 42001 ISO/IEC 27701 ISO/IEC 27017 ISO/IEC 27018 and TISAX. Maintain oversight of audit quality technical reviews nonconformities certification recommendations complex technical matters and compliance with applicable accreditation and DNV requirements.
- Lead and directly manage the ICT delivery organization including auditors technical experts project managers and other delivery resources. Build a high-performing team through recruitment onboarding workforce planning competence development auditor qualification and calibration performance management coaching and succession planning.
- Establish clear expectations and accountability for auditor performance technical competence delivery quality customer experience and professional conduct while maintaining an environment that supports collaboration development and continuous improvement.
- Own workforce capacity and delivery improvement aligning resources and technical capabilities with client demand and business growth. Monitor delivery performance and implement scalable processes tools and operating practices that improve efficiency audit completion report turnaround quality and resource effectiveness.
- Serve as executive delivery sponsor for strategically important ICT clients maintaining oversight of major complex multi-site or global programs and accountability for delivery excellence program governance customer satisfaction risk management and timely resolution of escalated issues.
- Contribute to the leadership and development of the business help shape business strategy organizational development capability investments and resource plans translating strategic priorities into executable delivery plans.
Leadership and Interpersonal Qualities
- Credible and collaborative leader who can set direction establish accountability develop people and build a high-performing delivery organization.
- Sound judgment when balancing technical quality client needs delivery commitments resource constraints business priorities and certification integrity.
- Strong communicator with the ability to build trust and alignment among auditors clients cross-functional teams and senior leadership.
- Professional confidence balanced with humility curiosity adaptability and openness to feedback.
- Ability to lead through direct authority and influence within a matrixed organization while maintaining impartiality independence confidentiality and appropriate certification boundaries.
- Growth-oriented mindset with the ability to build scalable delivery capabilities and lead effectively in an evolving business environment.
What Success Looks Like
- Success in this role means building and leading a scalable high-performing ICT delivery organization across North America.
- The Senior Manager ICT Delivery & Technical Operations will be accountable for client delivery excellence technical quality auditor performance and development delivery capacity operational consistency customer satisfaction resource effectiveness and the successful execution of DNVs ICT delivery priorities.
- The right person will combine technical credibility operational leadership people management sound client judgment and a genuine interest in building the delivery organization. As DNVs ICT portfolio expands this individual will play an increasingly important role in leading delivery and shaping the future of ICT certification services across North America.
Responsibilities
- Generous paid time off (vacation sick days company holidays personal days)
- Medical Dental and Vision benefit plans available to all employees
- Special programs Employee Assistance Program and accident and critical illness options for you and your family
- Workplace strategies for mental help resources available to all employees
- Registered Retirement Savings Plan (RRSP) with company match
- Company provided life insurance short-term and long-term disability benefits
- Education Assistance Program
- Flexible work schedule with hybrid opportunities
- Consumer discounts and rewards through our BenefitsHub
- Advancement opportunities
**Benefits may vary based on position tenure location and employee election**
DNV provides a reasonable range of compensation for this role. The actual compensation is influenced by a wide array of factors including but not limited to skill set level of experience and specific location. The range of starting pay for this role is $140000 CAD - $165000 CAD.
12.16.2026
DNV is a proud equal-opportunity employer committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications merit or business need without regard to race color religion age sex sexual orientation gender identity national origin disability or protected veteran status.
Qualifications
What is Required
- Bachelors degree in Cybersecurity Information Security Information Systems Computer Science Information Technology Engineering Business Administration Accounting or a related field.
- Minimum of seven (7) years of relevant experience.
- Strong experience with ISO management system audits and ICT-related assurance services including ISO/IEC 27001 and related standards or schemes such as ISO/IEC 42001 ISO/IEC 27701 ISO/IEC 27017 ISO/IEC 27018 TISAX cloud security privacy AI governance cybersecurity or automotive information security.
- Demonstrated experience leading an audit delivery function technical team or complex portfolio of certification engagements including direct responsibility for people leadership client delivery technical quality capacity and operational performance.
- Experience overseeing strategically important clients multi-site organizations global certification programs or other complex audit delivery models.
- Strong understanding of certification body operations audit principles technical review objective evidence nonconformity writing certification recommendations accreditation requirements and impartiality.
- Strong operational and project management capabilities including workforce and capacity planning resource coordination delivery monitoring performance improvement client escalation and cross-functional collaboration.
- Strong written and verbal English communication skills.
- We conduct pre-employment drug and background screening.
What is Preferred
- Lead auditor qualification for ISO/IEC 27001.
- Relevant professional certifications such as CISSP CISA CISM CRISC CCSK or comparable credentials are beneficial.
*Immigration-related employment benefits for example visa sponsorship are not available for this position
Required Experience:
Senior Manager
About Company
Driven by our purpose of safeguarding life, property and the environment, DNV enables organizations to advance the safety and sustainability of their business.
