Senior Manager, External & Client Communications-(Hybrid)

Central 1 cooperatively empowers credit unions and other financial institutions to deliver banking choice to Canadians. Central 1 provides critical services at scale to enable a thriving credit union system. We do this by collaborating with our clients developing strategies products and services to support the financial well-being of their more than 5 million diverse customers in communities across Canada. For more information visit .

What we offer:

• Work-life flexibility

• Hybrid workenvironment

• Variable annual incentive plan

• Generous annual vacation allotment

• Top-notch flexible benefits planincluding family building and gender affirmation

• Retirement Plan matched contributions at 6%

• Access toa learning platform and educational assistancesupport

• Access to a virtual wellness platform

• Career development opportunities

• Wellness Flex Fund to support personal interest and activities

• Day off to volunteer in your community andother paid time off options

• Corporate discounts

*subject to employment agreement

Job Summary:

What youll be doing:

Functional Accountability: External & Client Communications:

• Own and lead the external and client communications function across the organization setting strategy standards and priorities that advance corporate objectives and protect reputation
• Define and maintain a clear external and client communications framework including audience segmentation messaging hierarchy channel strategy and governance
• Ensure all client-facing and external communications are strategic consistent high-quality and aligned to corporate positioning brand and regulatory requirements
• Act as the central point of accountability for how the organization communicates externally balancing proactive storytelling client clarity and reputational risk management
• Establish clear success metrics and regularly evaluate the effectiveness of external and client communications efforts
  

Corporate Communications & Reputation Management:

• Lead enterprise-level corporate communications activities including:
  • Corporate narrative and positioning
  • Executive and enterprise announcements
  • Issues management and reputational risk support
  • Crisis communications planning and response
  • Cyclical client / member touchpoints including quarterly client briefings and bi-annual Peer Group meetings etc.
• Partner closely with Finance the Corporate Secretary office Legal Risk Regulatory Affairs and senior leadership to manage sensitive high-impact or time-critical communications
• Ensure external communications reinforce trust credibility and confidence among clients partners regulators and industry stakeholders
  

Line of Business Communications Support:

• Provide strategic communications leadership for Central 1s core lines of business Payments Treasury and Corporate applying the enterprise external communications strategy to portfolio-specific needs
• Translate line-of-business priorities initiatives and changes into clear client-focused communications that support understanding adoption and engagement.
• Provide communications leadership to portfolio leaders on messaging sequencing and risk considerations ensuring alignment with broader corporate communications
• Balance portfolio needs with enterprise priorities proactively managing trade-offs and expectations
  

Planning Governance & Enablement:

• Lead annual and quarterly external and client communications planning ensuring resourcing and sequencing align with enterprise priorities
• Establish and manage intake prioritization and approval processes for external communications ensuring strong capacity management for the external & client communications team and effective communication volumes to clients
• Serve as a strategic advisor and decision-maker not an order taker on what when and how the organization communicates externally
  

Leadership & Collaboration:

• Provide leadership coaching and direction to communications team members and contractors supporting external and client communications
• Build strong relationships with senior leaders enabling effective influence without direct authority
• Collaborate with Marketing Treasury Payments Sales/Business Development and Client Relations teams to ensure coordinated execution across channels
  

What youll have:

• Post-secondary education in Communications Journalism or a related field or an equivalent combination of education and experience
• 10 years of progressively senior experience in external or corporate communications roles. Experience in B2B organizations is an asset.
• A senior level of certification or accreditation preferred SCMP ABC or APR.
• Significant change management / change communications experience. Prosci certification is an asset.
• Demonstrated experience developing and executing stakeholder communications strategies to support business outcomes for organizations
• Exceptional storytelling ability with strength in translating business strategy into clear engaging external stakeholder-focused messaging
• Experience managing communication channels and driving continuous improvement in reach and effectiveness
• Strong stakeholder management and influencing skills with the ability to build relationships across all levels of the organization
• Experience working collaboratively with cross functional teams and senior leaders
• Strong project management skills with the ability to manage multiple priorities and deadlines
• High emotional intelligence sound judgment and the ability to navigate sensitive or confidential issues
• A collaborative proactive and solutions-oriented mindset aligned with Central 1s values

Salary range: $110000-$135000

The salaryrepresentsthe job rate determined for the successful candidate who is fully competent in the role. The actual salary will vary depending on market conditions and relevant job-related factors such as knowledge skills qualifications experience and education/training.

#LI-Hybrid

Central 1 does not use Artificial Intelligence (AI) technology to screen assess or select applicants during our recruitment process. This job posting is for an existing specific vacancy within our organization. All applications will be considered exclusively for the position described in this posting.

Central 1 is an equal opportunity employer and committed to building an inclusive workforce by creating an environment where everyone feels like they belong and has the opportunity to be successful. We welcome all applicants to join our diverse workforce and we will provide an accessible candidate experience including but not limited to accommodations to interview sites and alternate formats upon request to our Recruitment team.