Senior Major Incident Analyst (Spanish) Full time

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We have a great new opportunity to support one of our top 5 banking clients in a full time capacity!

Please see below for more information on the position and if interested apply with an updated resume aligned to the needs of the role.

• Lead major incident bridges involving support teams across multiple countries and time zones.
• Establish command and control during business-critical technology outages.
• Coordinate application infrastructure network database security vendor and business teams.
• Drive teams toward the shortest and safest path to service restoration.
• Communicate effectively with stakeholders in both English and Spanish.
• Provide clear accurate and timely updates to business and technology executives.
• Manage several technical workstreams and escalations simultaneously.
• Conduct post-incident reviews and help identify root causes lessons learned and corrective actions.
• Work with subject matter experts to identify ongoing risks and develop mitigation plans.
• Recommend improvements to enterprise incident-management processes.

• Professional fluency inEnglish and Spanish both spoken and written.
• At least5 years of direct Major Incident Management experience.
• Significant hands-on experience personally leading major incident bridges.
• Experience coordinating support teams across multiple geographies.
• Strong executive communication skills including experience working with VP-level or higher stakeholders.
• Broad understanding of enterprise IT environments and full-stack technologies.
• Ability to remain composed establish priorities assess risk and make sound decisions during high-pressure outages.
• Excellent verbal written presentation and facilitation skills.
• ITIL Foundation certificationITIL v3 ITIL 2011 or ITIL 4.
• Post-secondary education in Computer Science Engineering Information Sciences or an equivalent field.

CorGTA is an equal opportunity employer please apply with an updated resume and ensure the required skills you are able to speak to for this position are included.

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