Job Title: Senior IVR Developer (Cisco CVP / DTMF IVR)
Experience Required: 4 Years
Role Overview:
We are seeking a Senior IVR Developer responsible for designing developing enhancing and supporting DTMF and Voice Bot solutions within a large-scale enterprise contact center environment. The role focuses on delivering high-quality IVR applications ensuring seamless integration with contact center platforms and maintaining high availability in a 24x7x365 production environment.
The position involves end-to-end development integration production support and continuous improvement of enterprise IVR systems and conversational platforms.
Key Responsibilities:
IVR Development & Support
Design develop and support DTMF and conversational IVR (Voice Bot) applications.
Perform unit component and integration testing aligned with business and architectural requirements.
Provide production support for mission-critical IVR applications in a 24x7x365 environment.
Maintain high-quality defect-free code and participate in peer code reviews.
Solution Design & Delivery
Collaborate with Solution Architects Application Owners Development Managers and Technical Delivery Leads.
Provide effort estimates for enhancements and new development initiatives.
Design scalable reusable components aligned with enterprise standards.
Ensure solutions align with business requirements and technical architecture.
Integration & Technical Analysis
Integrate IVR applications with enterprise contact center platforms.
Analyze and resolve complex application integration and production issues.
Perform root cause analysis and implement controlled remediation plans.
Support system analysis design development testing deployment and maintenance activities.
Collaboration & Continuous Improvement
Work closely with business design and technology teams.
Contribute to process improvements and adoption of modern IVR and conversational AI practices.
Stay updated with emerging technologies and industry best practices.
Essential Skills:
Experience
4 years of experience in DTMF IVR application development using Cisco CVP (Contact Center Voice Portal).
Experience in large-scale enterprise environments preferably in financial services.
Experience working in Agile and/or Waterfall SDLC environments.
Cisco Contact Center Technologies
Cisco Call Studio
Cisco CVP (Contact Center Voice Portal)
VXML Server
CVP Custom Elements (Java)
Call Studio GUI
Apache Tomcat
Contact Center Integration
Cisco UCCE / ICM
Integration of CVP IVR applications with UCCE routing scripts
DNIS routing
Skill Group queuing
CTI variables
Cisco Finesse Agent Desktop
Java & Backend Integration
Java development
REST APIs (HTTP services)
OAuth2 authentication
XML Web Services
MS SQL Server
Tools
JIRA
Confluence
Cyara
Preferred Skills:
Experience in Voice Bot development (Google Dialogflow Microsoft Conversational AI platforms).
Exposure to speech analysis speech repair and NLU tuning.
Knowledge of cloud platforms:
Soft Skills:
Strong verbal and written communication skills.
Strong problem-solving and root cause analysis abilities.
Ability to work independently and in collaborative teams.
Experience supporting and leading complex enterprise applications in production environments.
Strong stakeholder management and cross-functional collaboration skills.
Keywords:
Cisco CVP
Cisco Call Studio
VXML Server
Java
Apache Tomcat
UCCE / ICM
DNIS Routing
CTI Variables
Cisco Finesse
REST APIs
OAuth2
XML Web Services
MS SQL Server
Cyara
JIRA
Confluence
Dialogflow
Voice Bot
NLU
AWS
Azure
GCP
IVR Development
Contact Center Solutions
Experience Required: 4 Years
Job Location:
Monthly Salary:
Experience Required:
Posted:
Application Deadline:
Vacancies:
