Senior Investigator, Wealth Cares

Work Location:

Hours:

Line of Business:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

TD Wealth Cares is an integral part of Wealth Management responsible for resolving client complaints. Our goal is to ensure confidence from clients regulators investors and markets. The teams primary focus is to review and resolve regulatory and service complaints that remain unresolved at the first level. Our professionals investigate and act as a liaison between clients and all business areas within the Bank. TD Wealth Cares works to ensure complaint handling is consistent across all Wealth lines of business within the TD complaint handling framework. Our aim is to ensure fair resolution is offered.

The department is responsible for handling client complaints on behalf of Direct Investing Financial Planning Private Investment Advice Private Investment Counsel Private Trust TD Wealth Insurance Services Wealth Advisory Services.

Job Description

• Investigating and resolving complex regulatory and (escalated) service complaints.
• Ensuring that all regulatory requirements (CIRO) around complaint handling/reporting are satisfied and all internal service level agreement timelines are consistently met.
• Regularly interacting with Wealth business partners to verify facts and provide compensation recommendations.
• Performing detailed calculations that inform as to regulatory and/or financial risk.
• Identifying systemic issues and trends and developing potential solutions through detailed and accurate reporting.
• Taking ownership and responsibility to ensure an immediate solution to triage and close files in an expedited manner; and
• Assist with special projects as required.

Job Requirements

• Highly motivated results-oriented individual with superior written and verbal communication skills.
• Experience communicating directly with clients preferably in a complaint response role.
• Attention to detail analytical organizational and problem-solving capabilities.
• Knowledge of TDCT and Wealth processes products and services.
• Ability to interact and work with individuals at all levels of the organization.
• Proven ability to work independently manage and prioritize multiple tasks to meet deadlines.
• Proficient knowledge of MS Office Word Excel Access Power Point.
• Ability to operate in an evolving and often changing environment; and
• Willingness to embrace additional responsibilities as required.
• The following courses are considered an asset: Canadian Securities Course (CSC) Investments Funds in Canada (IFIC) Branch Compliance Officers Course (BCO) Investment Dealer Supervisors Course (IDSC) Conduct and Practices Handbook Course (CPH) Certified Financial Planner (CFP) Professional Financial Planning (PFP) Wealth Management Essentials Course (WME).
• Other industry courses are an asset.

Who We Are:

TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we strive to make every interaction product and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to foster deeper relationships ensure disciplined execution and build a simpler faster banking experience. TD is deeply committed to being a leader in client experience that is why we believe that all colleagues no matter where they work are client facing. Together we are reimagining what banking can be for our clients colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and well-being benefits savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations requirements.

Colleague Development

If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If youre passionate about helping clients and building deep lasting relationships TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

Were committed to your success and foster a respectful workplace where diverse perspectives are valued everyone has fair opportunities to grow and you can unlock your full potential to achieve your career goals. Here at TD we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms captioning for virtual interviews etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):