Senior Director of Design, Enterprise

Toast is driven by building the restaurant platform that helps restaurants adapt take control and get back to what they do best: building the businesses they love.

We are seeking a Senior Director of Product Design with a deep passion for crafting exceptional user experiences to shape our Enterprise Core organization. Toast builds restaurant and hospitality technology for operators who run at scale: multi-unit restaurant brands hotel groups stadiums and arenas. The Enterprise segment sits at the center of Toasts growth strategy and in this role you will play a pivotal role in leading design strategy and vision across this critical portfolio.

Your work will span across foundational point-of-sale (POS) systems deeply integrated platform ecosystems and pioneering 0-1 AI and agentic experiences. You will collaborate closely with cross-functional teams to deliver highly configurable performant and accessible solutions that abstract away enterprise complexity into elegant intuitive workflows.

The ideal candidate knows how to balance high craft with technical constraints is a passionate advocate for customer-centered design in high-volume operational environments and is a skilled mentor who fosters a culture of creativity and experimentation. Youll work in lockstep with product management engineering and data analytics to define overall organization strategy and inspire the design team.

About this roll* (responsibilities):

• Strategic Leadership: Develop and drive the overall product design vision for the growth organization aligning it with business goals and user needs.
• Team Development: Build mentor and inspire a high-performing design team fostering a culture of creativity design excellence and impact.
• Design Excellence: Coach team members to continually improve their craft and deliver an exceptional experience.
• Customer Insights: Leverage qualitative and quantitative research to inform design decisions and continuously improve product experiences.
• Metrics-Driven: Use design to drive critical business metrics and KPIs.

Do you have the right ingredients* (requirements):

• Strategic Collaboration: A proactive outcome-oriented design leader with 7 years of experience partnering closely with Product Engineering and commercial/operational teams to deeply understand enterprise user ecosystems and translate those insights into a unified design strategy that drives both customer and business outcomes.
• You see around corners responding to the present and anticipating the future to lead the design team in creating intuitive experiences across responsive web native mobile apps and dedicated hardware. You bring a strong perspective on how emerging technologies and AI-driven automation can be seamlessly embedded into high-volume live operational environments to simplify complex operator workflows.
• You possess an enduring sense of curiosity with a desire to continuously learn and evolve
• You regularly conduct design reviews to promote a culture of feedback and growth iterating on the designs to improve results
• You have a growth mindset - you see challenges as opportunities believe feedback is a gift and can speak confidently to the why.

How Toast Uses AI in its Hiring Process

Throughout the hiring process our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking summarization and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. We ask that you complete interviews and assessments on your own without real-time AI tools recording or transcription bots unless we tell you otherwise in advance. To learn more: Approach to Hybrid Working

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: Are the Secret Ingredient in Our Recipe for Success

At Toast our employees are our secret ingredientwhen they thrive we thrive. The restaurant industry brings together people with a wide range of backgrounds experiences and perspectives and we value that same breadth at Toast. We strive to build a culture grounded in authenticity respect and humility where every Toaster has a real opportunity to grow contribute and do their best workraising the bar in delivering exceptional experiences for our customers and each other.

Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process please contact .

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