Senior Credit Specialist

Its fun to work in a company where people truly BELIEVE in what theyre doing!

Job Description:

Ingram Micro is the business behind the worlds brands reaching nearly 90 percent of the worlds population. We focus on cloud advanced and specialty technology solutions in addition to mobility and commercial/consumer technologies. Our market reach diverse solutions portfolio and digital platform Ingram Micro Xvantage set us apart. We have approximately 27000 associates committed to serving our more than 161000 customers and 1500 vendor partners worldwide. Learn more at .

Ingram Micro has earned Great PlacetoWork Certification for 2026-2027 in Canada! This prestigious recognition reflects our commitment to our people and our culture. Ingram Micro Canadahas also been recognized on the Canadian2026 Best Workplaces in Technology list.

Come join our team where youll make technology happen in surprising ways. Lets shape tomorrow - itll be a fun journey!

This position is a hybrid role based in our Mississauga office where you will work 3 days in the office and 2 days remotely.

Ingram Micro is looking for a Senior Credit Specialist who has experience in managing an accounts receivable portfolio reviewing and servicing customer inquiries related to their credit account and resolving escalations with credit holds. You will also be responsible for performing account reconciliations and collaborating with cross-functional departments. You will be passionate about providing a Best-in-Class experience for our Reseller partners by effectively collaborating with them to ensure orders are effectively managed and our aging metrics are met.

Responsibilities:

• Establish a relationship with ourreseller customersand internal stakeholders to understand their business and ensure orders are released timely.
• Manage the accounts receivable for a portfolio of accounts to be in line with Ingrams aging metrics and DSO standards.
• Respond timely and effectively to customers (internal and external) inquiries and requests.
• Collaborate with analysts sales and customers to negotiate solutions that allow for customer satisfaction while protecting Ingrams AR assets.
• Coordination between various groups (I.E. Sales Customer Service Analyst Team and Management Team) to effectively communicate findings regarding any issues that may arise in the management of an assigned portfolio.
• Forecast and manage cash collections for monthly targets.

What you bring to the role:

• Bachelors degree in accounting business management commerce or other related fields.
• Minimum 7-10 years of experience in a commercial collection environment including specific skills and experience with providing exceptional service to our customers.
• Strong written & verbal communication skills to effectively communicate with internal and external contacts at all levels.
• Experience within the IT industry would be a strong asset.
• The ability to communicate in French would be considered a strong asset but not required.
• Proficiency in MS Office suite specifically Excel including knowing formulas and Pivot tables is a must.
• Microsoft Dynamics SAP & HighRadius Accounts Receivable (AR) Software is a strong asset.
• Professional Collector MicroCertificate is an asset.
• Strong organizational and analytical skills.
• Must be willing to work in a fast-paced team environment with the ability to prioritize workload.
• Work independently with minimal supervision.
• Established and productive professional individual contributor.
• *This is not a complete listing of the job duties. Its a representation of the things you will be doing and you may not perform all of these duties.

The typical base pay range for this role across Canada is $75000 -85000 CAD per year. The ranges above reflect the potential annual starting base pay across all of Canada for all roles. Individual base pay within each range depends on various factors including work location complexity and responsibility of role job duties/requirements and relevant experience and skills. This role is for an existing vacancy and will not use AI for screening applicants.

At Ingram Micro certain roles are eligible for additional rewards including merit increases annual bonuses or sales incentives. These awards are allocated based on a position level and individual performance. Canadian associates have access to flexible Healthcare Dental Vision well-being benefits and perks critical illness disability coverage mental health support paid time off RRSP Matching and much more!

Equal Opportunity Statement

As a diverse and inclusive organization we encourage individual achievement and recognize the strength of a diverse workforce. Ingram Micro Canada is proud to be an equal opportunity employer. We consider qualified applicants without regard to race color religion gender national origin age disability veteran status marital status pregnancy sex gender expression or identity sexual orientation citizenship or any other legally protected class. Accommodations for job applicants are available on request please contact us by sending an email to. This email box is designed to assist with accommodations through the hiring process. Emails sent for non-accommodation-related inquiries such as following up on an application will not receive a your email please provide contact details and preferred contact method and describe the accommodation so we can work with you to assist.

Ingram Micros Commitment to ESG (Environment Social & Governance)

Ingram Micro is a values-driven organization and our commitment to ESG performance is a statement about who we are and our desire to make a difference each day through the way we do business. Through our IngramMicroESG program we establish policies programs and practices to achieve continuous improvement on the Environmental Social and Governance areas that are most significant to our stakeholders. Learn more about our ESG initiatives and read our ESG reports here Ingram Micro ESG.