Senior Content Designer, Experience Design & Enablement
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Job Summary
Were building a relationship-oriented bank for the modern world. We need talented passionate professionals who are dedicated to doing whats right for our clients.
At CIBC we embrace your strengths and your ambitions so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC please visit
Whatyoullbe doing
As part of the Content and Translation Chapter onthebroaderExperience Design & Enablementteamyoullbewritingeditingevaluatingand managingcontentforbothour employee and client-facingdigital toolsand closely withotherContent Designers Translators UX DesignersAccessibility Consultantsand UX Researchers as well as broader cross-functional teamsandstakeholdersengagedin active deliverysprints.
Our goal is tohelpmake ourapplicationsmeetkeybusinessobjectiveswhileenablingthebest experiencesfor ourfrontline users and clients. Youll create content that aligns with CIBCs voice and tone rolerequiresexpertiseinthe following:content planningcreationand maintenance; user experience (UX) and conversational design principles;andstakeholder relations andexecutivepresentation creating content for employee workflows andworking on product teams in large financial financial institutionswould be especially welcome.
At CIBC we enable the work environment most optimal for you to thrive in your role. Youll have the flexibility to manage your work activities within a hybrid work arrangement where youll spend 1-3 days per week on-site while other days will be remote.
Howyoullsucceed
Contentdesign -Youlove to write and know how to do itbothwelland quickly.Youllleverageanalytics strategic businessobjectivesandresearchfindingsto createupdateandmaintainmeaningful content especiallymicrocopythatguidespeoplethroughtasks andcomplex flows.Youllmake sure our contentmeetsCIBCsvoice and tonebrandanddigital/editorial guidelines as well asaccessibilityrequirements. As part of your daily workyoullwork closelywith our Translation teamtocoordinate their timelinesand needsas part of overall content delivery.
Contentoperations -Youllhelpmaintainour content design systembysuggestingupdates toyour people leaderthat mayenhanceit.Youmayhelptoleadstyle guide reviewsordrivecontentenhancementsforthe productthatyoursquadssupportas well ascompletecontent audits and shareyourfindings torecommend improvements.
Communication -You talk about your content and presentit to product teams and stakeholderswith authority empathy and clarity.Your solid interpersonal skillsenhanceteamcollaborationwith stakeholders product ownersand squad members and youknow how touse different tools and resources to substantiate your contentrecommendations. Youchampionjargon-freeplain languageandadvocate forboth UX and fora client-first approachin any givendesign.
Development and collaboration -Yourecomfortablemanaging and prioritizingmultiple initiatives at oncewithyourexcellent organization and time management skills.Youknow how to workwithcollaborative cross-functionalteamsthatmayinclude developersQAtesters businessanalysts product ownersstrategistsandbusinesspartners allwithinactiveagile workflowsframeworksand ceremonies.
Quality control andtools -Youcomfortablyuse multiple toolsin your day-to-day workincluding Confluence JIRAFigmaMural CIBC AIandMicrosoft365 alltohelpcreatemanage deliverand shareyour contentwithyourteams.Our chapterregularly assessesnewtools and technologytoimprove our work andbecome moreefficientsofrom time to timeyou may be asked to testthese toolsand provideyourfeedback.
Research -Youmayparticipateinuser researchsessionsandhelpthe ResearchChaptergatherresults to makebettercontent recommendationsthat support platform adoption. You maypresentor helpassemblepresentationsfor stakeholdersthathighlightchanges being proposedand you mayassistin writing or editing video scriptsto promotenew featuresand enhancementscoming uponour platforms.
Mentorship and leadership - Youenjoy helpingcoach andmentorjunior members ofyour team. Youvaluecontributing toawarm friendly culture of writers and translatorswhowork closelyas one interconnected groupthat supports each other
Who you are
Youhave a degreeordiploma inEnglish JournalismCommunicationsCreative Writing TechnicalWriting UX Writing Content Strategy (orrelated fields)or equivalent working experience.
Youdemonstrateexperiencewithwritingandeditingcontentfor product flows work thatfollows brand guidelinesmeetsWCAGstandards and supports strategic goals for both our clients and lines of business.
Youcontribute toandenjoymaintainingcontent style guidesorcontent design systems.Yourefamiliar with Canadian Press (CP)styleanddisplay astrong understanding of content-creation strategies.
You understand that successisin thedetails. You notice things that othersdont. Youenjoy the puzzle of making things simpler and clearerforrealpeople.Your critical thinking skills inform your decision-making. You know how to share and present your content designstrategies effectively to support your choices too.
Youredigitally savvy.Youseek innovative solutionsembrace evolving technologiesandlearning newskillsandadaptfreelyto new tools and trendsthat improveyour work andefficiency.
Youredriven byyour teamscollective success.You know that collaboration can transforma good ideainto a great one. You understand the power of an inclusive team that enjoys working together to bring a shared vision to life.Youreopen tocontinuouslyevolvingyour thinking and ways ofworkingtodeliver your best.
Values matter to you. You bring your real self to workand live our valuesoftrustteamworkand accountability.
#LI-TA
What CIBC Offers
At CIBC your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career rather than just a paycheck.
We work to recognize you in meaningful personalized ways including a competitive salary incentive pay banking benefits a benefits program* defined benefit pension plan* an employee share purchase plan a vacation offering wellbeing support and MomentMakers our social points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
*Subject to plan and program terms and conditions
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation please contact
CIBC is committed to clarity in our hiring process. All roles posted are opportunities were actively recruiting for unless stated otherwise.
You need to be legally eligible to work at the location(s) specified above and where applicable must have a valid work or study permit.
We may ask you to complete an attribute-based assessment and other skills test (such as simulation coding French proficiency).
We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you all that you have to offer and give you the opportunity to learn more about us.
Job Location
Toronto-81 Bay 18th FloorEmployment Type
RegularWeekly Hours
37.5Skills
Analytical Thinking Business Effectiveness Client Service Communication Detail-Oriented Process Improvements Relationship Management TeamworkRequired Experience:
Senior IC
About Company
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