Senior Communications Operator

Union: Non-union
Number of vacancies: 2
New or Replacement Position: Replacement
Site: Toronto General Hospital
Department: Switchboard Services
Reports to: Manager
Salary Range: $28.42 - $35.52 per hour
Hours: 37.5 hours per week
Status: Temporary Full-Time
Closing Date: June 5 2026

Position Summary

UHN Connect plays a critical role in the fast-paced communication flow at UHN. The Senior Communications Operator is responsible for overseeing and supporting switchboard and communication services within the hospital environment ensuring efficient daily operations high-quality customer service and rapid emergency response coordination. The role includes training and mentoring staff monitoring call volumes and alarm systems maintaining on-call and paging databases supporting quality assurance initiatives and ensuring compliance with emergency procedures and confidentiality standards. The position also provides backup switchboard coverage assists with policy and procedure development and performs administrative and cross-functional duties as required.

Duties 

• Train and support new and existing communications staff including conducting in-service training and reviewing emergency and disaster response procedures.
• Monitor daily switchboard operations call volumes and service levels while providing backup switchboard locating and paging support as needed.
• Maintain and update switchboard on-call and paging databases using termination lists directory updates and change requests.
• Monitor hospital alarm systems and coordinate emergency communication procedures including testing fire alarms emergency phones pagers and cardiac arrest response systems.
• Conduct quality assurance activities by monitoring workflow customer service standards compliance and operational efficiency while resolving work-related issues in collaboration with leadership.
• Perform administrative and departmental support duties including policy and procedure documentation pager maintenance coordination mail distribution and after-hours on-call responsibilities.

Qualifications :

• At minimum completion of Secondary School or recognized equivalent
• Minimum 5 years of relevant experience
• Customer Service or Healthcare environment experience
• Customer Service training
• Leadership Courses
• Experience with Microsoft Office Suite
• Ability to perform duties in a professional and courteous manner while meeting deadlines in accordance to UHN standards
• Excellent communication skills both verbal and written
• Excellent communication skills both verbal and written.
• Exercise initiative and good judgment with ability to multi-task.
• Compliance with confidentiality requirements.
• Effective organizational interpersonal and communication skills

Additional Information :

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world UHN offers a wide range of benefits programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor allowing you to find value where it matters most to you now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel restaurants parking phone plans auto insurance discounts on-site gyms etc.)

Current UHN employees must have successfully completed their probationary period have a good employee record along with satisfactory attendance in accordance with UHNs attendance management program to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates.  Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading inaccurate or incorrect UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest however only those selected for further consideration will be contacted.

Remote Work :

No

Employment Type :

Contract