Senior Campaign Operations Manager

Senior Campaign Operations Manager
Toronto hybrid

DEPT is a Growth Invention company built to help the worlds most ambitious brands grow faster. Operating at the intersection of technology and marketing our 4000 specialists deliver growth invention services across Brand & Media Experience Commerce CRM and Technology & Data. Were 5050 tech and marketing partner-led and first to move. Clients include Google Lufthansa Meta eBay and OpenAI. We have been certified B Corp and Climate Neutral since 2021.

This is a 12 month fixed term employee contract.

This posting reflects an existing vacancy.

JOB PURPOSE

This role is part of our Global Studios team. We create emotive yet conversion-focused ideas products and campaigns at scale and speed. Our specialty is hyper-personalised digital communications that change perceptions shape new behaviours and shift market share for our clients.

Are you a highly organized campaign or project manager who thrives on bringing structure to complex initiatives Do you enjoy building timelines aligning stakeholders and anticipating what needs to happen next before anyone else does

Were seeking a Senior Campaign Operations Manager to support eBays Regulatory this role you will serve as the operational backbone for regulatory-focused campaigns across multiple markets. Youll drive detailed planning manage cross-functional coordination and ensure campaigns are delivered on time aligned and fully approved across business units.

Success in this role requires strong project management skills executive-level communication and the ability to work independently in a fast-moving global environment. The ideal candidate is proactive resourceful highly organized and comfortable navigating ambiguity while building relationships across teams.

WHAT YOULL DO:

Campaign & Regulatory Initiative Planning

• Develop detailed project plans and timelines (in Google Sheets) for regulatory campaigns across multiple markets and quarters
• Break initiatives into clear steps milestones dependencies and ownership assignments
• Collaborate with Program Leads copywriters agencies Legal Product Trust and other business units to define scope and realistic delivery timelines
• Plan and maintain forward-looking regulatory campaign calendars aligned to evolving legal requirements
• Proactively identify risks gaps and dependencies before they impact delivery

Cross-Functional Coordination & Leadership

• Build strong working relationships across Legal Product Operations Communications and regional stakeholder groups
• Proactively drive projects forward by identifying required inputs stakeholders and approvals without requiring detailed direction
• Communicate clearly and professionally with senior stakeholders providing context recommendations and status updates throughout the project lifecycle
• Facilitate stakeholder alignment meetings and ensure decisions actions and next steps are documented and executed

Content & Platform Operations

• Execute content updates and publishing across in a new content management platform for multiple languages. Must have prior experience using a CMS tool
• Coordinate translation reviews and approvals with stakeholders
• Maintain accuracy and quality control across content communications and supporting documentation
• Serve as the central coordination point for internal stakeholders and external agencies

Tradeshow & Event Project Management

• Develop detailed timelines for regulatory-related tradeshows and events
• Coordinate deck development design timelines and approval processes
• Oversee proofreading and quality control of materials
• Manage production timelines for printed collateral
• Coordinate ordering of giveaways swag and event materials
• Ensure timely delivery and alignment with brand and compliance requirements

Measurement & Insights

• Create and deploy customer satisfaction surveys using internal tools
• Track analyze and report on survey results to identify trends and areas for improvement
• Monitor and analyze traffic to campaign-related websites and landing pages
• Provide clear reporting on campaign performance and engagement metrics
• Translate data into actionable insights to inform future regulatory campaign planning

Presentation & Communication

• Develop structured visually clear internal presentations outlining campaign plans timelines and progress
• Present updates confidently to stakeholders and mid-sized internal audiences
• Ensure consistent well-organized communication across global partners

WHAT YOU BRING:

• 8-10 years of experience incampaign management marketing operations communications in a large corporate or matrixed environment
• Experience using a Content Management system
• Proven experience building structured project plans and managing complex multi-stakeholder initiatives
• Strong proficiency in Google Suite
• Experience coordinating with cross-functional stakeholders and external agencies
• Ability to manage multiple parallel projects across different markets and time zones
• Strong English writing and proofreading skills. Additional languages would be a plus
• Exceptional attention to detail and follow-through
• A proactive forward-thinking mindset able to anticipate next steps risks and dependencies
• Strong organizational and prioritization skills

Desirable skills

• Experience supporting regulatory compliance or public policy initiatives
• Familiarity with translation/localization workflows
• Experience managing print production or event logistics
• Ability to translate performance data (traffic engagement conversion metrics) into actionable insights and ROI assessments.

The anticipated annual salary range for this position is $85000 - $120000 CAD. Salary is based on relevant experience expertise and organizational impact.

WE OFFER

• A flexible hybrid working policy.
• An excellent salary based on experience and equal pay policies.
• Mental health support and company sick pay scheme.
• 15 days paid holiday annually (plus Public Holidays).
• Refreshments are provided in the office all week.
• Enhanced family friendly policies to support new parents.
• Social and Cultural Events plenty of opportunities to connect with colleagues through organised activities and celebrations.
• Inspirational Talks bringing the outside in with regular guest speakers and events.
• Learning and Development supporting your growth with continuous opportunities to learn and advance.
• Buddy Programme: You will be paired with a Buddy to help you through your first weeks at DEPT.
• A reputation for doing good. DEPT has been a Certified B Corp since 2021 and named Agency of the Year at both The Lovies and The Webby Awards.
• Awesome clients. Whether big or small local or global at DEPT youll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training development and certifications.

WHY DEPT

We are a Growth Invention company built to help the worlds most ambitious brands grow faster. Operating at the intersection of technology and marketing we create what is next by pioneering ideas acting fast and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious move with intent and never stop inventing. Our culture runs on three values: better together relentlessly curious and get sh*t done. It is how we work how we grow and how we make things that matter.

At DEPT you will find the freedom to explore the space to collaborate and the trust to make a real impact for our clients for each other and for the world we are helping to build.

AI Disclosure: At DEPT we use AI-assisted technology (Metaview) to capture notes and summarize interview conversations so our interviewers can stay fully focused. Using the AI is optional just let us know if youd prefer it not be used.

DIVERSITY EQUITY & INCLUSION

At DEPT we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit develop nurture and retain talented individuals from diverse backgrounds with varying skills and perspectives.

Not sure you meet all qualifications Apply and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity equity and inclusion Check out our efforts here.