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Senior Business Systems & Technology Specialist
Job Location:
Monthly Salary:
Posted:
24 August 2026 (9 days ago)
Posted:
Application Deadline:
21 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Senior Business Systems &
Technology Specialist
Systems administration User support Technology adoption
Reports to: Chief Operating Officer (COO)
Position: Permanent Full-Time
Location: Toronto ON (Hybrid); other major Canadian centres may be considered
Join the Canadian Queer Chamber of Commerce (CQCC) in championing the economic empowerment of 2SLGBTQI businesses across Canada.
Established in 2003 the Canadian Queer Chamber of Commerce is a trusted partner linking 2SLGBTQI businesses in Canada to the wider business community. The CQCC fosters economic growth by supporting and nurturing 2SLGBTQI businesses entrepreneurs students and allies and by helping Canadas corporate bodies connect with the 2SLGBTQI business community. A leader in inclusive procurement the CQCC is also the certifying body in Canada for 2SLGBTQI businesses.
The Opportunity
Reporting to the COO and working closely with the IT Manager the Senior Business Systems & Technology Specialist ensures that CQCC employees can use the organizations technology effectively confidently and consistently. This hands-on role administers and supports Dynamics 365 and CQCCs other core business systems resolves user issues improves workflows strengthens technology adoption and helps teams get greater value from existing tools.
The position develops a strong understanding of CQCCs complete technology environment and how its systems data users vendors and processes connect. It also serves as the designated backup to the IT Manager for assigned operational responsibilities.
Key Responsibilities
Business Systems Administration
- Assists with the administration of Microsoft Dynamics 365 and support Good Grants Hivebrite Microsoft 365 and other platforms used across CQCC.
- Maintain system configurations workflows forms fields dashboards permissions user settings automations and records.
- Maintain an up-to-date inventory of systems owners users licences vendors integrations data flows and dependencies.
- Monitor system performance and data quality resolve operational issues and coordinate with vendors or external technical partners when escalation is required.
User Support Training and Adoption
- Act as a primary point of contact for employees experiencing issues with Dynamics 365 and other business systems; diagnose root causes provide practical solutions and follow through to resolution.
- Triage requests and determine whether they can be resolved internally or should be escalated to the IT Manager a vendor or an external technical partner.
- Create and maintain clear SOPs user guides training materials process maps and a searchable knowledge base.
- Train and coach employees with varying levels of technical knowledge and promote consistent system use across teams.
- Meet with departments to identify pain points workarounds duplicated effort and underused functionality; monitor adoption and follow up after training or system changes.
Workflow Data and Technology Optimization
- Analyze business processes and translate user needs into practical system configurations standardized workflows templates and automations.
- Use Power Automate and related tools to reduce manual work improve consistency and strengthen the user experience.
- Maintain accurate structured data and build useful dashboards KPIs and reports using Dynamics 365 Power BI and related tools.
- Understand how information moves between CQCC systems and identify integration gaps duplication risks and opportunities for improvement.
- Evaluate new features and tools prioritizing better use of existing technology before recommending additional platforms.
IT Backup and Business Continuity
- Serve as the designated backup to the IT Manager for assigned operational responsibilities during absences periods of high demand or business continuity situations.
- Support assigned onboarding and offboarding activities user access requests vendor coordination incident documentation system interruption communications and outstanding technology requests.
- Maintain current system documentation and cross-training materials so critical support can continue when the IT Manager is unavailable.
- Escalate infrastructure cybersecurity privacy and other specialized technical matters to the appropriate internal or external resource.
What You Bring
- Post-secondary education in information systems business administration business analytics technology operations or a related field or an equivalent combination of education and experience.
- At least three years of hands-on experience administering and supporting Microsoft Dynamics 365 including permissions forms fields views workflows dashboards data management troubleshooting and user support.
- Experience with Power Automate is strongly preferred. Experience with Power BI reporting data visualization Good Grants Hivebrite Microsoft 365 or comparable business platforms is an asset.
- Demonstrated ability to troubleshoot user issues explain technical concepts clearly train non-technical users and build trust across departments.
- Strong understanding of workflow design process improvement integrations data quality access management and system documentation.
- Sound judgment discretion attention to detail and a service-focused collaborative approach with the ability to manage multiple priorities and take ownership from issue identification through follow-up.
- Experience in a not-for-profit chamber association entrepreneurship or community-based environment is an asset as is experience working with 2SLGBTQI or other equity-deserving communities.
- Fluency in both English and French is an asset.
Terms and Compensation
This is a full-time hybrid position based out of CQCCs head office in Toronto ON. Remote candidates based in Ottawa Vancouver Montreal Quebec City or other major Canadian centres may be considered provided they can meet regular travel expectations and attend in-person meetings events and organizational commitments as required. Regular travel within the GTA and across Canada is required.
Salary: $75000-$82000 annually based on skills and experience.
The compensation package also includes group benefit plan coverage annual vacation and a generous public holiday schedule including paid time off between Christmas Day and New Years Day.
Applications
Applications will be reviewed on a rolling basis until the position is filled.
The CQCC strives to foster an inclusive workforce and is committed to applying principles of equity throughout the recruitment and hiring process. Members from equity-deserving groups are especially encouraged to apply and to self-identify. All qualified applicants will be considered. If you require accommodations for any part of the recruitment and hiring process please contact Human Resources at
Required Experience:
Senior IC
