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Senior Business Systems Analyst RetailE-Commerce, Jira, Confluence, SQL
Job Location:
Job Location:
Mississauga - Canada
Monthly Salary:
Not provided by the employer
Monthly Salary:
Experience Required:
5years
Experience Required:
Posted:
2 September 2026 (16 days ago)
Posted:
Application Deadline:
30 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Business Systems Analyst Retail E-Commerce SQL/BigQuery API Integrations Summary Experienced Business Analyst responsible for driving end-to-end requirements management and delivery of sales and returns solutions across retail and e-commerce channels. Works closely with business and technology stakeholders to define requirements manage integrations analyze data and support Agile product development while improving customer and operational experiences. Key Responsibilities Lead discovery workshops requirements gathering sessions and stakeholder walkthroughs for sales and returns initiatives. Elicit analyze and document business requirements user stories acceptance criteria and functional specifications. Collaborate with Product Managers Engineering UX QA Store Operations and Customer Care teams to deliver business solutions. Define and support API integration requirements and ensure alignment between business and technical teams. Analyze complex business processes return policies eligibility rules and operational workflows. Support POS retail systems and omnichannel integration initiatives to enhance customer and store experiences. Identify track and manage project risks dependencies assumptions and open decisions throughout Agile delivery cycles. Facilitate backlog grooming sprint planning testing support and requirements clarification activities. Query and analyze large datasets using SQL/BigQuery to validate requirements investigate issues and generate actionable insights. Develop and support reporting metrics and data-driven recommendations related to sales returns transactions and customer journeys. Qualifications 8-10 years of Business Analyst experience in retail e-commerce or technology environments. Strong expertise in requirements documentation user stories PRDs and acceptance criteria. Experience with API integrations and complex business rule analysis. Proficiency in Agile/Scrum methodologies Jira and Confluence. Strong SQL/BigQuery skills for data analysis and reporting. Retail returns post-purchase or omnichannel commerce experience preferred. |
