Senior Associate, Third Party Management

About Capital One Canada

For 30 years weve been on a mission to change banking for good. We challenge the traditional bank stereotype fostering a culture where innovation thrives and bold ideas are celebrated.

Were driven by whats possible leveraging the power of data and technology to empower innovative solutions inspire one another to dream boldly and take transformative ownership of decisions and outcomes that directly impact millions of Canadians. Every challenge is an opportunity to lead from the front working together toward a shared vision that extends far beyond banking.

We balance high-performance with investment in your long-term success ensuring you have the support you need to do your best work. Here youll take full accountability for your path upskilling through hands-on experience and mentorship to turn your curiosity into a career built on your own terms.

Are you ready to redefine whats next

About the Team

We are looking for a dynamic leader who is as passionate as we are with helping Canadians succeed with credit. The Third-Party Management Team provides third party services utilizing integral governance practices to support Capital Ones strategic objectives.

About the Role

This role oversees the development and relationship management of designated third-party product and service providers. The primary focus is driving category objectives which include ensuring robust governance continuous risk monitoring strategic cost management and successful project delivery.

Principal Tasks: This role manages and executes all activities related to supplier risk governance. Key responsibilities include ensuring continuous supplier compliance with contractual information security standards and service levels. Additionally this role drives the remediation of any findings resulting from Cyber Third Party Risk Reduction (CTPRR) and/or Canadian Site Assessment Program (CSAP) assessments verifying that all issues are resolved with proper evidentiary documentation

Your Responsibilities:

• Build maintain and develop effective and sustainable partnerships with third parties to ensure seamless service delivery across relevant Capital One Lines of Business (LOBs)

• Ensure third-party suppliers strictly adhere to Capital One policies frameworks and processes as well as relevant legislation and regulatory requirements

• Source evaluate and onboard new third-party partnerships to meet evolving business needs where required

• Drive end-to-end contract management by establishing proactive renewal and exist strategies aligned with business requirements and timelines

• Design monitor and review on a regular basis third party management information and reports against committed service levels

• Liaise across third party providers to resolve conflicts and develop mutually beneficial relationships between them and internal customers

• Ensure that appropriate governance and audit arrangements are in place and operated effectively with each third party

• Effectively manage change management resulting from altering conditions that could impact business processes services or products

• Facilitate rapid delivery of ad hoc / project requests

• Establish and maintain effective reporting and information exchange mechanisms to deliver clear timely and actionable insights.

• Ensure regular meetings / interactions with internal customers to relay relevant information

Basic Qualifications:

• At least 3 years experience working in a cross-functional environment ensuring stakeholder expectations are managed effectively

• At least 3 years experience in a supply chain or third party relationship management function

• Strong market knowledge within different sourcing and supplier management categories relevant to the credit card business to include deep negotiation communication contract and influencing skills with the ability to optimize on pricing structures.

• Strong organizational and prioritization skills

• Ability to work in a fast-paced environment

• Ability to navigate ambiguity and strong critical thinking skills

• Strong communication skills

Preferred Qualifications:

• Bachelors degree in Engineering Business Commerce or Science or other recognized Procurement or Supply Chain accreditation

• Experience working in the Financial Industry

• Experience working in an Agile workplace environment

Working at Capital One.

Youll be empowered to take end-to-end ownership of your work and your career backed by a high-performance hybrid culture and holistic suite of benefits designed to support your whole self.

• Take ownership of your own potential: Whether youre looking to upskill pivot into new business areas or master your craft youll have access to tools and mentorship to reach your potential and define your career trajectory.

• Find your rhythm: We believe trust fosters the flexibility and autonomy required to balance personal needs with a focus on high performance. We support a hybrid model with 3 days in the office per week that gives room for both collaboration and personal commitments.

• Benefits built for your life: We take a holistic approach to well-being providing support for you and those who are most important to you. This includes: full coverage for spouses domestic partners and dependents a one-time Work From Home allowance to build your comfortable workspace up to $3000 in mental health coverage and up to $5000 in annual tuition subsidies.

Youll find that Capital One is committed to helping you thrive and evolve every step of the way.

This posting is for an existing vacancy.

The expected annual salary range for this position is $94800 to $108200. This role is also eligible to earn performance based incentive compensation which may include cash bonus(es). Incentives could be discretionary or non discretionary depending on the plan.

Weembrace the responsible use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. However no hiring decisions are made using AI as every hiring decision is made by our hiring managers business interviewers and recruitment professionals. Our teams are equipped with training that empowers them to use AI responsibly.

If you have visited our website in search of information on employment opportunities or to apply for a position and you require an accommodation please contact Capital One Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital Ones recruiting process please send an email to

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).