Senior Associate (mfd) Equity Index Client Operations

Since its foundation in 2007 Solactive AG has evolved into one of the worlds most important and fastest-growing index providers. From our headquarters in Frankfurt we power global investment products across ETFs structured products and mandates. Our reputation is built on innovation speed flexibility and strong partnerships.

The best client relationships are built on trust responsiveness and consistent execution. As a Senior Associate in Equity Index Client Operations (EICO) you will be a key partner to Solactives global institutional clients owning their experience across onboarding daily operations and complex index-related requests. Youll combine client relationship management analytical problem-solving and technological innovation to solve challenges improve processes and deliver a seamless client experience. Youll help shape how Solactive delivers value by improving processes automating routine work and ensuring precise proactive client interactions.

• Own client relationships end-to-end serving as the primary contact for asset managers investment banks hedge funds and trading desks across onboarding daily file delivery corporate action announcements methodology queries and issue resolution.
• Translate index methodologies and complex corporate action treatments into clear explanations for clients and internal stakeholders.
• Lead client onboarding and technology initiatives coordinating configuration testing implementation and follow-up.
• Communicate proactively with clients on progress service updates and product changes.
• Identify client pain points and propose concrete improvements in process automation or service.
• Champion the client perspective internally to improve platforms communications and service.
• Document and share knowledge to strengthen processes team collaboration and client support.

• Degree in Finance Economics Business Mathematics or a related field or equivalent professional experience.
• 4 years in client-facing roles within financial services fintech market data or comparable B2B environments. Customer success client operations or implementation backgrounds are highly relevant.
• Strong analytical aptitude: comfortable with data logic and structured problem-solving.
• Exceptional organizational skills with the ability to manage multiple priorities while maintaining accuracy responsiveness and attention to detail.
• Proactive and solutions-oriented: you anticipate needs identify obstacles and keep initiatives moving.
• Excellent written and verbal communication skills. You explain complex concepts clearly to technical and non-technical audiences and seek to understand why a question is being asked.
• Demonstrated ownership: you take responsibility for relationships requests or projects from initiation through completion and coordinate across teams to drive resolution.
• Comfortable with digital platforms data products and technology teams. Advanced Excel required; familiarity with automation tools APIs or AI-supported workflows is a plus. Coding is not required but enthusiasm for learning and leveraging technology is essential.
• Experience in financial services capital markets ETFs or indices is an advantage; curiosity and a genuine interest in financial data and markets are essential.
• Collaborative and internationally minded. You thrive in a team environment where knowledge is shared feedback is constructive and everyone contributes to improving how we work.

• Competitive compensation: Enjoy a competitive salary package that reflects your experience skills and contribution to the team.
• Global client exposure: Build relationships with leading financial institutions and investment professionals worldwide.
• Meaningful ownership: Take responsibility for important client relationships and initiatives with the opportunity to influence how we deliver services.
• Broad business experience: Gain exposure to financial markets index products data delivery technology and client relationship management.
• Professional growth: Develop a career at the intersection of finance technology and client success.
• Learning and development: Access training on index methodology corporate actions Solactive tools automation and AI-supported workflows.
• International collaboration: Join a global team of approximately 50 nationalities with opportunities to collaborate across Solactives offices.
• Modern working environment: Flat hierarchy flexible hours hybrid work model healthcare coverage modern Toronto office and regular networking and social events.