Senior Analyst, Quality Assurance

We are hiring a Senior Analyst Residential Underwriting Quality Assurance!Reporting To:Assistant Vice President Quality AssuranceFull-Time/Part- Time:Full-timeSalary Range: $87285 - $116415Posting Date:July 30 2026Closing Date:August 20 2026Hours of Work:8:30 a.m. 5:00 :Office Location: 14.6Toronto ONGreat location! Steps away from the main public transit station What we offer:Highly competitive compensation package which includes base salary bonus benefits and career advancement opportunities! *Eligibility for benefits is dependent on the terms of employmentThe Opportunity:Reporting to the Assistant Vice President Quality Assurance the Senior Analyst Quality Assurance provides senior-level oversight of underwriting quality across manual automated and AI-assisted decisioning. The role is responsible for reviewing the quality and consistency of QA work performed by team members supporting responses to investor insurer third-party lender and external audits and helping drive the accuracy soundness explainability and documentation of underwriting decisions and AI-assisted outcomes in alignment with company investor insurer and regulatory underwriting processes increasingly include automation and AI-enabled tools this role will help assess whether model inputs outputs human reviews overrides exception handling and recorded decision reasons are complete accurate consistently applied and appropriately supported. The Senior Analyst will identify trends root causes process gaps and potential model or automation issues and will escalate findings through the appropriate quality assurance management audit risk and governance channels to support continuous improvement in underwriting model performance and outcomes. How you will contribute:Play a key role in the QA testing of automated and AI-enabled underwriting processes including helping to shape business and QA requirements define test scenarios and validate that automated outputs are accurate explainable consistently applied and supported by the the soundness of AI-assisted underwriting outcomes by reviewing data inputs decision logic output reasonability human review activities overrides exception handling and supporting documentationPartner with underwriting technology transformation model risk/governance and QA stakeholders to provide requirements feedback identify control points and ensure quality considerations are embedded into new or enhanced automation before AI-assisted underwriting results for recurring errors inconsistent outcomes unsupported decline or approval reasons unexpected patterns bias indicators model drift signals or other quality concerns and escalate material findings with clear evidence and recommended QA training for new QA team members underwriting new hires and underwriting management including guidance on QA expectations tools reporting automated decision review and the effective use of QA investor insurer third-party lender and company policy changes; conduct gap analysis; update QA test grids; and assist with policy manuals and change QA data summarize findings prepare reporting and communicate themes trends risks and recommended actions to management and key with QA reviews during periods of increased volume or coverage needs and perform ad hoc reviews or other projects as and Attributes:Strong written and verbal communication skills with the ability to explain QA findings audit responses AI-assisted underwriting outcomes and underwriting quality themes clearly to a variety of to collaborate effectively with QA team members underwriting management senior leaders investors insurers auditors and internal partners involved in automation technology model risk governance and organizational and time management skills with the ability to manage multiple priorities drive tasks to completion and adapt to changing judgment discretion and objectivity when handling sensitive confidential or complex underwriting audit automation and model-related thinking and problem-solving skills with the ability to evaluate evidence challenge outputs where appropriate identify risk patterns draw supportable conclusions and recommend practical improvements to strengthen underwriting quality and AI-assisted experience you need:Minimum 5 years of quality assurance experience in mortgage lending residential underwriting audit compliance or a related risk oversight understanding of residential mortgage underwriting policies documentation standards investor and insurer requirements and quality assurance testing reviewing or supporting responses to investor insurer third-party lender internal or external audits would be considered an knowledge of the Canadian regulatory framework relevant to model-driven and automated lending would be considered an asset including OSFI Guideline E-23 on model risk management FCAC market-conduct and consumer-protection expectations applicable federal and provincial human rights codes governing prohibited grounds of discrimination in lending and privacy obligations under PIPEDA and Quebec Law 25 where automated decision-making uses personal data. Depth of knowledge is expected to scale with the institutions size complexity and risk understanding of AI-assisted automated or model-supported decisioning including the ability to review inputs and outputs critically assess whether stated reasons are supported evaluate outcome reasonability and recognize common risks such as bias drift overreliance inconsistent treatment weak controls or unsupported contributing to UAT QA test planning control design defect analysis or post-implementation monitoring for automated or AI-enabled underwriting processes would be considered an in Microsoft Office applications including Excel Word and Outlook; Access basic data-query SQL or reporting skills would be considered an testing FN Prime/Excalibur and third-party channels would be considered an ability to manage competing priorities build positive working relationships handle conflict professionally and approach issues with sensitivity sound judgment and Environment and Physical Demands Analysis:Office environmentPeriods of high volume with tight timelinesLong periods of stationary position/sittingProlonged periods of repetitive movement (i.e. using a keyboard and mouse)Long periods of time in viewing a computer screenMulti-tasking may include speaking to customers on a telephone call while looking up information on a computer join First NationalCompetitive CompensationComprehensive benefits program (i.e. Health Spending Account Maternity and Parental Leave Top Up)Extensive training programs to set our employees up for success Modern office environment conducive to collaborationSupportive teamwork culture Opportunities to give back to the communities and work through events focused on a variety of charities Ongoing social events throughout the year The team youll join: Founded in 1988 First National is one of Canadas largest non-bank lenders. We provide residential mortgages exclusively through the mortgage broker channel and we are Canadas largest commercial mortgage lender. First National has been consistently recognized as a great place to work and we are proud that our employee engagement feedback is higher than our industry partners. We would like to thank all applications for their interest in this existing vacancy but only candidates selected for an interview will be contacted. First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race color religion national origin age gender identity physical or mental disability sexual orientation and any other category protected by National supports requests for accommodation from applicants with disabilities; please contact Human Resources at should you need an accommodation at any point in the recruitment process.#FNLOON