Senior Advisor, Academic Operations

Program Operations and Administration

• Oversee day-to-day operations for English Language Foundations Open Studies and other assigned pathway programming
• Translate approved enrolment plans program requirements and funding commitments into executable semester and annual operating plans
• Ensure administrative processes and program activities are completed accurately and on schedule
• Manage course and section planning scheduling requirements registration capacity instructional loading operational calendars and program readiness
• Coordinate the administrative systems supporting adjunct faculty recruitment appointment contracting onboarding access and teaching readiness
• Coordinate implementation of approved program and operational changes
• Provide operational direction to administrative and advising staff ensuring students receive timely consistent information and support
• Manage the operational delivery of government-funded programs including participant eligibility enrolment targets funding requirements expenditures milestones and reporting deadlines
• Coordinate the implementation of approved program changes without assuming responsibility for curriculum course content or academic quality
• Develop and maintain procedures workflows records and service standards that ensure consistent delivery across all assigned programs

Enrolment and Faculty Loading

• Monitor enrolment course fill rates waitlists student progression and available capacity taking timely action to address delivery requirements
• Develop and maintain semester course and section plans based on approved program requirements enrolment forecasts and available resources
• Initiate and administer section additions cancellations consolidations and capacity adjustments within approved parameters
• Manage the administrative processes required to recruit appoint contract onboard and schedule adjunct faculty
• Support the work of Academic Chairs by providing accurate enrolment and capacity information; coordinating the administrative requirements associated with program planning and governance; and escalating matters involving academic quality curriculum teaching standards faculty performance labour relations or significant delivery risk

Collaborative Operational Leadership and Coordination

• Work alongside Administrators Analysts and other operational support roles to coordinate workflows timelines and service coverage required for program delivery
• Provide functional guidance mentoring and operational expertise to employees performing program administration and student-support activities
• Support administrative employee recruitment onboarding training and orientation by coordinating documentation system access procedures and program-specific information
• Monitor service levels workflow effectiveness and operational risks implementing or recommending process improvements within the roles authority
• Work with Academic Chairs at a planning and governance level by providing operational data identifying risks and translating approved academic decisions into implementation plans
• Work directly with faculty to coordinate scheduling loading onboarding classroom and other operational requirements without responsibility for faculty performance or academic supervision
• Coordinate with institutional service areas to ensure registration scheduling staffing and program-delivery requirements are completed accurately and on time
• Escalate faculty-related academic labour-relations and student conduct matters to the appropriate academic leader

Student Pathways and Program Processes

• Coordinate operational processes supporting admission registration progression and transition through pathway programming
• Identify administrative barriers affecting student progression and coordinate resolution with appropriate service areas
• Ensure processes and student communications are clear consistent and timely
• Coordinate with Advising OTR and other institutional areas supporting pathway students
• Support effective transitions from pathway programming into further SAIT studies
• Identify opportunities to improve student-facing administrative processes

Reporting and Continuous Improvement

• Monitor operational information related to enrolment retention progression course utilization and pathway outcomes.
• Maintain regular program reports and operational updates
• Identify recurring operational issues inefficiencies and process gaps
• Implement practical improvements to workflows documentation and administrative processes
• Coordinate operational requirements associated with REFRESH sessions cyclical reviews and approved curriculum or program changes
• Provide regular updates to the Senior Manager and academic leadership regarding program operations risks and emerging issues

• Diploma or Bachelors degree in business administration education administration operations management or related discipline
• 3-5 years progressively responsible experience in program operations academic administration post-secondary administration student lifecycle management or related environment
• 1-2 years experience coordinating scheduling enrolment program delivery or administrative processes
• An equivalent combination of education and experience may be considered