Security Guard – Toronto

The RoleWere looking for reliable professional security guards who take pride in customer this role youll often be the first person a tenant shopper visitor or contractor meets so how you greet help and guide people matters just as much as how you protect the property. Depending on your site assignment you may work a front desk or concierge-style post in a commercial tower patrol a busy shopping centre or manage access at a multi-tenant our interview process well get to know you and your experience and determine which site is the best fit for your skills and and AdvancementOur pay range is $18.25$21.00 per hour depending on site assignment and experience. New team members start at the starting rate for their assigned site with the opportunity to move upward based on reliability and performance. Guards who consistently show up follow through and deliver excellent service are the ones we reward and We OfferCompetitive hourly pay with a clear path to earn moreHealth and dental benefitsCareer growth training and mentorship opportunitiesFull-time part-time and casual positions availableA variety of shifts including days afternoons nights weekends and holidaysKey ResponsibilitiesGreet and assist tenants visitors shoppers and contractors in a professional friendly and calm mannerControl access to the property including key card and fob systems visitor sign-in ID verification and pass issuanceMake sure only authorized individuals enter restricted areas including construction zones mechanical rooms and tenant spacesVerify contractors against approved lists and confirm ID and work authorization before granting entryConduct regular foot patrols of the property both indoors and outdoorsMonitor CCTV surveillance systems and respond to alarmsEnforce property rules and standards fairly using tact and diplomacyHandle trespassers and unauthorized persons safely and respectfullyDe-escalate conflicts and crisis situationsRespond to medical emergencies and provide First Aid CPR or AED support until emergency services arriveAssist emergency services and law enforcement as neededRespond to tenant or customer concerns (such as noise or disruptions) then assess resolve or escalate as appropriateMaintain a detailed memo book and write clear accurate incident and occurrence reportsFollow all site-specific emergency and standard operating proceduresAssist with daily site operations as directedRequired QualificationsValid Ontario SecurityLicenseValid Standard CPR certificateMinimum 1 year of security experienceA proven record of reliability and punctualityA customer-service mindset and a positive professional attitudeStrong spoken and written English including report writingAbility to stand walk and patrol on foot for extended periods (812 hour shifts)Ability to stay calm think clearly and make sound decisions under pressureComfortable working independently and as part of a teamStrong attention to detail and observational awarenessOpen to feedback and committed to continuous improvementAssets (Nice to Have)Experience in a commercial office tower or multi-tenant buildingConcierge front desk or hospitality experienceLoss prevention or retail security experienceLeadership or supervisory experience