Security Guard [FTS]

Vancouver Aquarium one of the many properties owned by Herschend Family Entertainment prides itself on working towards bringing families closer together and to creating memories worth repeating. Our Core Values greatly exceeding guest expectations serving others creating emotional connections constantly improving give us purpose and guidance.

SUMMARY

While contributing to a great visitor experience the Security Guard is responsible for Vancouver Aquarium security including public safety (crowd control & crime prevention response) primary first aid and building and grounds security. Please note this role participates in shift rotation including days evenings weekends and/or overnight shifts so flexibility of availability is required.

ONLY CANDIDATES WITH A VALID SECURITY LICENSE AND OCCUPATIONAL FIRST AID LEVEL 2 WILL BE TAKEN INTO CONSIDERATION.

KEY ACCOUNTABILITIES

Provides a safe environment for the Vancouver Aquariums customers visitors employees and volunteers by:

• Assisting with crowd control incident prevention and general safety.
• Making regular security rounds to ensure that the facility is in compliance with Aquarium standards.
• Responding to security incidents.
• Implementing loss prevention strategies.

Provides first aid and support by:

• Assisting to ensure Aquarium compliance with WorkSafeBC first aid and safety regulations.
• Responding to first aid calls and providing first aid for customers visitors employees and volunteers.
• Assisting with the maintenance auditing and stocking of first aid equipment.
• Properly completing and filing first aid and security incident reports.

Enhance the overall Vancouver Aquarium visitor experience by:

• Being open and friendly and answering questions as required or referring questions to someone who can assist.
• Actively ensuring a great visitor experience.

Improve the Vancouver Aquarium and its processes by:

• Assisting with development of emergency protocols.
• Maintaining organizational safety standards.
• Reducing environmental impact and supporting green of operations.
• Demonstrating the organizations values and expectations for conduct.
• Performing additional duties of a similar nature or level as required.

QUALIFICATIONS

Education and Experience

• Required - Secondary school diploma.
• Required - Occupational First Aid Level 2.
• Required - BC Security Worker license.
• Preferred - One year experience as a security guard.
• Preferred - Experience working in the tourism sector.

Skills

• Be able to interact positively and proactively with customers visitors employees and volunteers by presenting a professional image and providing exceptional service.
• Have good verbal and written communication skills.
• Can communicate effectively with audiences of all ages.
• Can remain calm and respond effectively in challenging situations.
• Be able to identify and defuse potentially problematic situations.
• Be self-motivated and work effectively under minimal supervision.
• Can work independently but also be an active team member.
• Can learn and adapt in a constantly changing environment.
• Has good Word Excel and Outlook skills.

Working Conditions

• Must be physically and mentally capable of safely and effectively performing the required duties.
• Job requires the ability to walk and stand for extended periods of time.
• Required to carry a radio and be accessible for calls.
• Exposure to sun and weather.
• Flexibility and availability in schedule are required during the week including evenings overnights weekends and holidays.

WHAT WE OFFER:

• Competitive hourly wage range of $20.00 to $30.00
• Comprehensive Benefits Plan available for eligible team members
• Employee and Family Assistance Program
• Company Discounts
• Fun supportive work environment with a mission-driven team

The Vancouver Aquarium is an equal opportunity employer committed to building a diverse and inclusive workplace. Candidate applications are reviewed by hiring professionals and Artificial Intelligence is not used to screen assess or select candidates. Accommodation is available at every stage of the recruitment process. If you require accommodation please contact the HR department.