Security Concierge

Chancellery Security Concierge

• Employment Type: Full Time (38 hours per week)
• Duration: Continuing
• Remuneration: Level 5 $96321 - $108991 (depending on experience) 17% super leave loading
• Location: UNSW Kensington Campus NSW

About UNSW:

UNSW isnt like other places youve worked. Yes were a large organisation with a diverse and talented community; a community doing extraordinary things. Together we are driven to be thoughtful practical and purposeful in all we do. Taking this combined approach is what makes our work matter. Its the reason were one of the top 20 universities in the world and a member of Australias prestigious Group of Eight. If you want a career where you can thrive be challenged and do meaningful work youre in the right place.

Why Your Role Matters

As the Chancellery Security Concierge youll be the face of security within one of UNSWs most prominent buildings creating a safe professional and welcoming environment for staff students visitors and senior stakeholders.

This is more than a traditional security role. Youll combine strong customer service skills with security awareness emergency response and stakeholder engagement to support the day-to-day operations of the Chancellery Building. From managing visitor access and responding to incidents to supporting senior University operations your professionalism and presence will help maintain the safety and reputation of the University.

Key Responsibilities

• Deliver a professional and welcoming concierge experience to staff students and visitors
• Monitor and maintain security operations across the Chancellery Building and surrounding grounds
• Conduct internal and perimeter patrols and respond to incidents alarms and emergencies
• Assist with access control CCTV monitoring and visitor management
• Liaise with hospitality teams contractors and senior University stakeholders regarding daily operations and events
• Support emergency response procedures and escalate incidents appropriately to senior security staff
• Operate EWIS panels and support evacuation procedures when required
• Coordinate deliveries contractor access and visitor sign-in processes
• Complete administrative duties including reporting data entry and maintaining security registers
• Support broader UNSW Security Operations as required
• Provide ad hoc transport support for the Vice Chancellor within the Sydney metropolitan area

Who You Are

Youre a customer-focused professional with a strong background in security concierge services or front-line customer service. You know how to remain calm under pressure confidently manage challenging stakeholders and provide a high standard of service in a fast-paced environment.

You enjoy being part of a close-knit team can guide and support others when needed and understand when situations require escalation to senior security personnel.

Youll Bring:

• Strong customer service and communication skills
• Experience in security concierge hospitality or a similar customer-facing environment
• Confidence handling conflict resolution and security incidents professionally
• Excellent situational awareness and emergency response capability
• Strong computer literacy including administration and data entry skills
• Ability to liaise professionally with stakeholders at all levels
• A proactive reliable and team-oriented approach
• Current NSW 1AC Security Licence
• Current First Aid and CPR certification
• NSW Class C Driver Licence with a strong driving record
• Working With Children Check

Benefits and Culture:

People are at the core of everything we do. We recognise it is the contributions of our staff who make UNSW one of the best universities in Australia and the world.

Our benefits include:

• Career development opportunities.
• 17% Superannuation contributions and additional leave loading payments.
• Additional 3 days of leave over Christmas period.
• Discounts and entitlements (retail education fitness).

For further details on the benefits please visit to Apply: Submit your CV & Cover Letter by 11:55pm 8^th June 2026

Master Licence:
University of New South Wales


Please note: Sponsorship is not available for this role valid Australian working rights are required on application.

Contact: Amy Denney - Talent Acquisition Team
Please apply directly through the website applications sent to the contact above will not be accepted.

Pre-Employment Checks
Aligned with UNSWs focus on cultivating a workplace defined by safety ethical conduct and strong integrity preferred candidates willbe requiredtoparticipatein a combination of pre-employment checks relevant to the role they have applied for.

These pre-employment checks may include a combination of some of the followingchecks:

• National and International Criminal history checks
• Entitlement to work and ID checks
• Working With Children Checks
• Completion of a Gender-Based Violence Prevention Declaration
• Verification of relevant qualifications
• Verification of relevant professional membership
• Employment history and reference checks
• Financial responsibilityassessments/checks.
• Medical Checks and Assessments
• Compliance with the necessary combination of these checks is a condition of employment at UNSW.

UNSW is committed to equity diversity and inclusion. Applications from women people of culturally and linguistically diverse backgrounds those living with disabilities members of the LGBTIQ community; and people of Aboriginal and Torres Strait Islander descent are encouraged. UNSW provides workplace adjustments for people with disability and access to flexible work options for eligible staff.

The University reserves the right not to proceed with any appointment.