Seasonal Front Desk Agent Full Time

Seasonal Front Desk / Guest Agent

First impressions are everything. As a Guest Agent you shape the guest journey from the moment of arrival to their next booking transforming every interaction into a memorable experience. Build your career at our iconic heritage property the Castle in the City and be part of a world-renowned hotel where excellence meets opportunity. Your future starts here.

Whats in It for You

• Seasonal/Temporary full-time role from June 2026 to October 2026
• An inclusive empowering and positive company culture where people are at the heart of everything we do
• The chance to have fun at work alongside passionate hospitality professionals who are committed to making the world a more welcoming place
• Competitive pay starting at $26.99 per hour with potential to increase to $33.74 after successful completion of the probationary period
• Complimentary meals during your shift through our Colleague Dining Program
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver Victoria and Whistler
• The opportunity to work in a luxury hotel environment housed in a historic Vancouver landmark dating back to 1939
• Learning and development programs through our Academies designed to enhance your skills
• Opportunities to make a difference through our Corporate Social Responsibility initiatives

What Youll Be Doing

• Deliver exceptional guest service by warmly welcoming guests managing check-ins/check-outs handling requests and settling accounts accurately and professionally.
• Provide personalized and attentive service taking initiative to create memorable guest experiences at every interaction.
• Resolve guest concerns and complaints promptly diplomatically and efficiently to ensure guest satisfaction.
• Promote hotel facilities services and loyalty programs while identifying opportunities to upsell experiences and contribute to revenue growth.
• Maintain strong knowledge of local attractions events dining and transportation options to provide informed recommendations to guests.
• Follow all hotel policies procedures safety protocols emergency procedures and data privacy standards to ensure compliance and operational excellence.
• Support smooth hotel operations by collaborating across departments and assisting with additional duties as required.
• Complete all onboarding and mandatory training programs within established timelines.
• Maintain consistent attendance punctuality reliability and flexibility to meet operational and scheduling needs.
• Meet performance expectations related to efficiency teamwork professionalism and service standards.

Qualifications :

What Were Looking For

• Previous experience in a front desk role at a luxury hotel; experience with Opera PMS or a similar property management system is preferred.
• Service-oriented professional and calm under pressure with the ability to handle challenging guest situations gracefully.
• Excellent verbal and written communication skills in English; additional languages are a strong asset.
• Strong organizational skills with the ability to multitask prioritize and maintain attention to detail.
• Accurate and efficient cash-handling and point-of-sale skills.
• Ability to work independently while fostering a positive and collaborative team environment.
• Professional appearance and brand-appropriate conduct at all times.
• Flexibility to work rotating schedules including early mornings late nights weekends holidays and peak seasons.
• Familiarity with Microsoft Office or similar platforms for reporting and guest communication.
• Understanding of data privacy regulations and proper handling of guest information.
• Knowledge of hotel emergency procedures safety protocols and lost & found management.
• Consistently achieve high guest satisfaction scores and positive feedback.
• Meet upselling and revenue targets for hotel services and experiences.
• Ensure accuracy and efficiency in billing check-ins/check-outs and record-keeping.

Physical Requirements of the Position

• Ability to stand and walk for extended periods throughout the shift
• Ability to frequently lift carry push and pull items weighing up to 30 lbs
• Ability to kneel bend squat and navigate stairs or ramps as required during daily operations

Additional Information :

Visa Requirements:
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit  

Do what you love care for the world dare to challenge the status quo! #BELIMITLESS

Remote Work :

No

Employment Type :

Full-time