Scale WMS Consultant

General Information:

Job Title:Scale WMS Consultant

Job Location:Toronto ON (Remote)

Job Type:Full-time Permanent

Hiring Timeline: Immediate

Reporting Line:Co-Founder & COO

Travel Expectations:Up to 50% travel based on customer requirements.

Existing Vacancy: Yes

Application Deadline:Open until Filled

Salary Range: $80100k CAD per year (negotiable)

About Fulfillment IQ (FIQ)

At Fulfillment IQ we are transforming the future of logistics technology. As an award-winning consultancy and technology partner we work with brands retailers and 3PLs to solve their most complex challenges - whether its designing strategy selecting the right tech stack building custom software or implementing enterprise platforms.

Our team includes logistics experts engineers and strategists who bring both technical depth and practical experience to every engagement. We value clear thinking strong execution and real results. If youre a builder thinker and doer who wants to shape the next generation of logistics solutions FIQ is where youll find meaningful work and career growth.

Were proud to be an inclusive globally distributed team that values flexibility and collaboration. At FIQ your ideas and contributions matter. Youll have the chance to work alongside some of the brightest minds in the industry drive innovation that sets new standards and grow in a culture that celebrates learning diversity and teamwork.

Role Overview:

TheSCALE WMS Consultantis responsible for leading the SCALE WMS implementation will actively participate in the SCALE WMS design configuration and WMS implementation projects. Serve as the subject matter expert on Manhattan Associates (MA) SCALE WMS based on an in-depth knowledge of functional areas such as Inbound Outbound Inventory management MHE and the unique business activity requirements of the client.

Key Responsibilities:

• Manhattan Scale WMS implementation & Support.
• Perform system configuration of Manhattan Associates SCALE WMS.
• Collaborate with clients team during software design process to understand business requirements Issues and changes to existing functionalities. Architecture and Development.
• Documentation of Requirements SOP documents creation.
• Translate the user requirements into functional and technical design application configuration.
• Documenting all aspects of the system (e.g. URS process flows functional specifications technical design application configuration test scenarios Support document etc.) according to internal procedures.
• Coordinates problem solution with multiple external Vendors for TMS Packing & Conveyor system.
• Facilitate and support functional and user acceptance testing.
• Troubleshoot operational and technical issues within SCALE and integrations.
• Drive operational efficiency through people process and technical improvements.
• Coordinate with Manhattan Associates development and support teams as needed.

Qualifications & Experience:

• Bachelors degree required; preference given to candidates with a degree in Engineering or a related field.

• 3-5 years of experience with Manhattan Scale implementations.
• Strong understanding of Supply chain Principles with expertise in Warehouse management.
• Complete understanding of inbound inventory and outbound in a warehouse.
• PL/SQL expertise Cloud Basic Understanding.
• Hands-on with SSRS MHE New Site rollout Automation.
• Good knowledge of implementing and supporting ERP integration with SCALE.
• Ability to provide front-line support to warehouse staff from training through daily support.
• Experience troubleshooting Manhattan WMS and LMS applications.
• Extensive hands-on experience supporting Manhattan SCALE WMS in high-volume multiple warehouses and multiple building operations.

Key Performance Indicators (KPIs):

• Implementation Success: Timely completion of configuration integrations and rollout milestones.
• System Stability: Reduced defects during UAT/go-live minimal post-deployment issues.
• Process Alignment: Accurate documentation (URS SOPs test cases) business requirements mapped effectively into SCALE.
• Operational Efficiency: Improved warehouse KPIs (inventory accuracy order fulfillment rates throughput).
• Collaboration: Positive client and cross-vendor feedback effective coordination with Manhattan Associates and integration partners.
• Support & Training: Timely issue resolution successful knowledge transfer and end-user adoption.

Why Youll Love Working Here:

At Fulfillment IQ we dont just build supply chain solutions; we build long-term careers.
We believe in giving our people real ownership real influence and meaningful responsibility. Whether youre leading a client relationship shaping a solution or building internal capability your decisions have a visible impact.

We operate with a high-trust high-standards culture that values clear thinking collaboration and accountability without unnecessary hierarchy or bureaucracy.

Heres what makes Fulfillment IQ a rewarding place to work:

Work That Matters
Youll help solve real operational challenges that directly impact global commerce customer experience and supply chain performance.

Career Growth That Matters
We invest in mentorship leadership development and continuous learning supporting both vertical growth and long-term career progression.

Flexibility to Thrive
We support remote and hybrid work models flexible schedules and trust our teams to manage their time responsibly.

We Celebrate Impact
From project wins to personal milestones we recognize contribution celebrate progress and value consistency over heroics.

A Collaborative Culture

Youll work alongside experienced consultants engineers product leaders and commercial professionals who value ownership transparency and high standards.

Perks youll appreciate:

• Employee Health:Comprehensive health and dental coverage for you and your family
• Time Off:Competitive paid time off and flexible leave policies
• Retirement:Retirement savings programs and employer contributions
• Professional Growth:Dedicated learning and development budget
• Flexible Work:Remote and hybrid work options
• Perks:Equipment allowances internet reimbursements business travel coverage and employee stock options (ESOP) where applicable.
• Community Engagement:Team events meetups and company offsites

Additional Perks

• Equipment and workstation allowances
• Internet and business travel reimbursements
• Employee stock options (ESOP) where applicable
• Team events meetups and company offsites

Use of Artificial Intelligence in Hiring:

FIQ uses artificial intelligence toassistin the screening assessment and shortlisting of applications for this position including features within our applicant tracking system. AI supports human reviewers and does not make hiring decisions on its own. Final hiring decisions are made by FIQ personnel. If you have questions about how AI is used in this process contact

Accommodations:

FIQ is committed to an inclusive and accessible recruitment process. Consistent with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code accommodations are available on request at any stage of recruitment and assessment. Contact and we will work with you to meet your needs.

Candidate Privacy:

Your personal information is collected and used for recruitment purposesin accordance withFIQsCandidate PrivacyNotice availablehere andin accordance withapplicable Canadian privacy law (PIPEDA). This includes the use of AI-assisted screening described above and cross-border storage or processing that may occur in the United States. By applying you acknowledge this notice. Questions:

Equal Opportunity:

Fulfillment IQ is a people-first company built on trust collaboration and ownership. We are proud to be an equal opportunity employer and are committed to building a diverse inclusive and high-performing workplace. We consider all qualified applicants without regard to any ground protected under the Ontario Human Rights Code including race ancestry place of origin colour ethnic origin citizenship creed sex sexual orientation gender identity gender expression age marital status family status or disability.

Learn More About Us:

Website:

LinkedIn:Fulfillment IQ

Spotify:eCom Logistics Podcast Spotify

YouTube:eCom Logistics Podcast YouTube

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