Salesforce Functional Analyst – Financial Services Cloud (FSC)
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Job Summary
Salesforce Functional Analyst Financial Services Cloud (FSC)
Toronto ON - Hybrid (4 Days WFO)
Key Responsibilities
- Collaborate with business stakeholders to understand business objectives requirements as-is and future state business processes and pain points.
- Conduct workshops interviews and requirement gathering and refinement sessions with Product owners and other relevant stakeholders including architects and tech leads.
- Identify and propose best possible Salesforce out of the box solution for the problem statement and if gaps exist propose suitable custom solution in collaboration with tech lead and UX teams.
- Prepare and present material to Program Salesforce design authority for review of problem statement and proposed solution options to arrive at the best possible outcome thats acceptable to business and technology teams.
- Perform POC and impact analysis on existing Salesforce processes configurations and data and present options to Product Owner.
- Create functional artifacts such as solution refined Epics broken down User stories ready for development functional documentation summarized in confluence page.
- Participate in all scrum ceremonies and lead squad refinement sessions.
- Support QA by providing functional scenarios clarifying requirements and reviewing test cases against business needs.
- Assist in defect triage and resolution.
- Ensure compliance with Salesforce best practices and security standards.
Skills and Qualifications
- Relevant college university or post-graduate degree in Engineering or related education.
- 5 years of experience working as a Functional Lead in Salesforce and 3 years experience financial industry.
- Proven experience delivering Salesforce solutions at scale in a highly regulated enterprise scale environment.
- Deep understanding of banking workflows customer and product lifecycle and financial compliance.
- Strong experience with Salesforce Financial Services cloud and integration with core banking systems and data lakes.
- Ability to lead conversations with cross functional teams and engage effectively with executives senior leaders and technical teams.
- Familiarity with Agile delivery Jira confluence and DevOps pipelines in enterprise settings.
Required Skills:
Top 3 Required Skills: 1. IBM Financial transaction 2. Payment flow 3. Support Modernization Detailed Job Description: Design develop and maintain applications built on IBM Financial Transaction Manager (FTM) to support core payments processing. Contribute to the development of payment flows supporting transaction processing. Build and support integrations between FTM and upstream/downstream systems using enterprise integration patterns. Participate in the design development testing deployment and production support. Troubleshoot and resolve application and integration issues in a complex regulated environment. Collaborate with architecture QA and operations teams to ensure platform stability scalability and performance. Support modernization initiatives and enhancements to existing payment hub capabilities. Produce clear technical documentation and participate in code reviews and knowledge sharing.
