Salesforce FSL Tech Lead

Job Title: Salesforce FSL Tech Lead

Job Location: Canada Remote

Mode: Contract

• We are looking for a Senior Salesforce Developer with strong hands on experience in Service Cloud and Field Service Lightning FSL specifically around Work Orders Service Appointments scheduling dispatch and end to end field service operations
• The candidate will build scalable solutions extend the FSL data model implement scheduling policies optimization and deliver high quality automation and integrations in Agile delivery

Key Responsibilities

• Core Delivery Service Cloud FSL
• Design and develop solutions using Service Cloud FSL centered on Work Orders Work Order Line Items Service Appointments Assets and EntitlementsSLAs
• Configure and extend FSL scheduling dispatch capabilities
• Service Territories Service Resources Skills Operating Hours Travel Policies
• Scheduling Policies Work Rules Objectives and Optimization where applicable
• Dispatcher workflows Gantt and console enhancements configuration and or LWC
• Build and enhance technician workflows on Field Service Mobile including offline online behavior forms checklists and guided flows
• Implement automation using Flows validation rules approvals and service process automations aligned to business outcomes
• Build reusable components with Lightning Web Components LWC for service operations dispatch and technician experiences

Engineering Platform Best Practices

• Develop robust custom logic using Apex Triggers SOQLSOSL and async frameworks Batch Queueable Scheduled
• Ensure solutions comply with governor limits performance security and scalability best practices
• Perform code reviews enforce standards and mentor developers on FSL patterns and platform design
• Create and maintain technical documentation LLDs integration specs deployment runbooks test evidence

Integrations Data

• Designbuild integrations with external systems ERPInventoryAssetIoTFSM using RESTSOAP platform events and middleware MuleSoftBoomietc nice to have
• Support data migration and data quality for assets installed base locations products warranties and service history
• Troubleshoot complex defects and production issues provide RCA fixforward plans and preventive measures

Release Agile Delivery

• Collaborate with BAs QA Architects and Product Owners in AgileScrum
• Support CICD releases using Git DevOps tools CopadoGearsetJenkinsAzure DevOps
• Own sprint deliverables estimates task breakdown technical solutioning and timely delivery

Required Skills Experience

• Must Have Handson
• Strong Salesforce development Apex Triggers SOQLSOSL LWC Lightning Experience
• Solid functionaltechnical understanding of Service Cloud processes caseservice operations entitlements milestonespreferred
• Strong FSL experience including
• Work Orders Service Appointments lifecycle
• Scheduling dispatch concepts Service Territories Skills Operating Hours Scheduling Policies
• Resource assignment optimization understanding and configuration
• Exposure to Field Service Mobile workflows offline considerations preferred
• Strong understanding of Salesforce security model Profiles Permission Sets Roles Sharing OWD FLS
• Experience with integrations RESTSOAP error handling logging and monitoring
• Experience with asynchronous processing BatchQueueableFuture for fieldservice use cases

Good to Have

• Dispatcher Console enhancements and custom UX using LWC
• Experience with Experience Cloud partnercustomertechnician portals for service requestsWO visibility
• Experience with inventorypartsreturns assetintensive industries preventive maintenance
• Exposure to Data Loader ETL tools large data volumes and performance tuning
• DevOps CopadoGearset scratch orgs packaging automated deployments
• Salesforce FSL Domain Exposure Preferred
• Work Order creation dispatching technician assignment completion and closure
• SLAEntitlement alignment with field service commitments
• Scheduling constraints skillsbased matching travel time time windows capacity shifts
• Mobile execution stepbystep job execution checklists forms signaturephoto capture where applicable
• Integrations for parts availability asset history warranty validation service contract checks notifications

Certifications Preferred

• Salesforce Platform Developer I required preferred
• Salesforce Field Service Consultant or Field Service related credential preferred
• Salesforce Administrator Service Cloud Consultant nice to have

Skills

Mandatory Skills : Aura Salesforce Apex Salesforce Lightning Web Components (LWC)