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Salesforce Communications Cloud Architect – Telecom, CPQ, Vlocity & Revenue Cloud
Job Location:
Monthly Salary:
Experience Required:
Posted:
11 July 2026 (30+ days ago)
Posted:
Application Deadline:
8 October 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Salesforce Communications Cloud Architect - Salesforce Communications Cloud CPQ Vlocity & Revenue Cloud
Location:
Toronto ON - Hybrid (23 Days WFO)
Experience Required:
10 years
Skills:
Salesforce Communications Cloud
Role Description:
Design end-to-end solutions within the Communications Cloud ensuring alignment with B2C telecommunications business objectives.
Architect complex product configuration pricing rules and quoting flows using Salesforce OmniStudio.
Design order capture decomposition and orchestration flows managing fallout handling and tracking.
Architect seamless data flow and APIs between Salesforce and middleware platforms (e.g. MuleSoft) and external payment gateways.
Lead design workshops oversee technical delivery teams and conduct solution/code reviews to maintain architectural integrity and scalability.
Customize the CPQ platform using Apex Lightning Web Components (LWC) Aura Visualforce and JavaScript.
Integrate CPQ with external systems (ERP billing inventory) via REST/SOAP APIs.
Develop custom automation using Apex classes triggers batch jobs asynchronous processes and flows.
Optimize performance and ensure compliance with Salesforce best practices and governor limits.
Gather and translate complex requirements from business teams into technical solutions.
Create and maintain technical documentation including process flows design specifications and coding standards.
Assess the current implementation landscape and implement performance improvement measures.
Essential Skills:
Deep understanding of the telecommunications or communications service provider (CSP) industry.
15 years of Salesforce development/architect experience with a strong focus on CPQ in Vlocity Managed Package or Communications Cloud on Core and Revenue Cloud.
Expertise in Apex LWC Aura Components Visualforce JavaScript SOQL SOSL and CPQ pricing engine.
In-depth experience configuring CPQ in Vlocity including product rules pricing rules discounting approval workflows and quote templates.
Solid understanding of Salesforce data modeling security profiles roles and permission sets.
Experience integrating with external platforms using REST and SOAP APIs.
Familiarity with declarative automation tools such as Flows and Process Builder.
Exposure to Agile/Scrum delivery environments.
Strong problem-solving and stakeholder collaboration abilities.
Required Skills:
Sailpoint
