Salesforce Architect SalesService Cloud Voice

About the Job: We are seeking a Salesforce Architect who is responsible for designing building and delivering scalable and sustainable Salesforce solutions across our various lines of this role you will oversee day-to-day operations of Salesforce applications provide thought leadership and navigate the team through design architecture governance and application roadmaps.

Office Location: Toronto

Employment Type: Permanent

Role Type: New position current requirement

Work Arrangement: Hybrid (2 days in office)

Position Responsibilities:

• Lead the end-to-end architecture and design of scalable secure and maintainable solutions across Salesforce platforms.
  
• Define enterprise Salesforce strategies data models sharing and security frameworks governance standards and integration patterns.
  
• Address data privacy performance and large data volume considerations in solution designs.
  
• Facilitate technical design sessions and create high-level and low-level solution documentation including system landscape diagrams.
  
• Lead the implementation enhancement and integration of Salesforce Service Cloud Voice and telephony solutions.
  
• Design and implement AI-powered agent capabilities including agent assistance interaction summarization knowledge recommendations and productivity tools.
  
• Provide architectural guidance for Marketing Cloud and Marketing Cloud Personalization touchpoints to support integrated customer engagement journeys.
  
• Serve as a subject-matter expert for Apex Lightning Web Components Salesforce Flows APIs and system integrations.
  
• Mentor and provide technical oversight to onshore and offshore Salesforce developers and administrators.
  
• Establish development standards and conduct design and code reviews to ensure high-quality deliverables.
  
• Drive release management CI/CD and Salesforce DevOps practices using package-based deployments Metadata API Git Jenkins Bitbucket or similar tools.
  
• Investigate complex production issues conduct root-cause analysis and implement sustainable fixes.
  
• Collaborate with QA teams to review test plans improve test coverage and support test automation.
  
• Work effectively within Agile delivery models including Scrum and Kanban while collaborating with cross-functional business product engineering and operations teams.
  
  

Required Qualifications:

• Bachelors degree in Computer Science Engineering or a related field.
  
• 10 years of experience working with enterprise platforms including at least 10 years within the Salesforce ecosystem.
  
• 45 years of proven experience in a Salesforce Architect role.
  
• Deep expertise in Salesforce Sales Cloud and Service Cloud capabilities.
  
• Hands-on experience implementing and supporting Salesforce Service Cloud Voice solutions.
  
• Functional knowledge of Salesforce Marketing Cloud and Marketing Cloud Personalization.
  
• Strong proficiency in Apex Lightning Web Components (LWC) Salesforce Flows and platform security.
  
• Proven experience designing enterprise integrations using REST and SOAP APIs event-driven architecture and middleware platforms such as Talend or Informatica.
  
• Strong knowledge of Git-based source control CI/CD pipelines package-based deployments and tools such as Jenkins and Bitbucket.
  
• Strong technical leadership influencing and mentoring capabilities including experience managing onshore and offshore teams.
  
• Excellent stakeholder management communication and presentation skills with the ability to communicate effectively with technical teams and executive business stakeholders.
  

Preferred Qualifications:

• Salesforce Application Architect and/or System Architect certification.
  
• Experience with Salesforce AI products and capabilities including Agentforce Einstein AI and generative AI solutions.
  

Salary Range: $130000 to $140000 CAD/ year

The final compensation offered will depend on local market conditions and geographic location as well as job-related factors such as the candidates knowledge skills qualifications relevant experience and education/training. Compensation may also include additional components such as benefits and/or other incentives where accordance with new employment standards requirements we retain copies of this job posting and applicant information for three (3) years after the posting is removed. We do not use AI technology; all applications are also reviewed by our recruitment team.