Sales Manager

The Role

Were looking for a Sales Manager to lead and energize a small sales team. This is a player-coach role: part of your week will be spent coaching motivating and removing roadblocks for your reps and part of it may be spent directly securing and managing a book of house accounts.

We are a lean tight-knit team where everyones contribution is visible and you will thrive here if you are hands-on by nature energized by daily sales activity and good at bringing out the best in a small nimble team. We sell across the mid-market and enterprise levels leveraging both inbound and outbound strategies. If you like being close to the action - coaching reps one day jumping on a client call the next - this is your kind of place.

What Youll Do

• Lead coach and motivate a small team of sales reps - running regular 1:1s pipeline reviews and call-coaching to build skill and energy and to ensure continuous improvement of key sales metrics (eg close rates).
• Set the tone for the team day to day: hands-on energetic and engaged rather than purely strategic or hierarchical.
• Take responsibility for the delivery of the sales departments quota.
• Professionally respond to RFIs and RFPs as required to secure new business
• Take responsibility for the management of house accounts as required.
• Own team-level pipeline health and forecasting and be responsible for the accurate and timely reporting of sales team KPIs to leadership.
• Help recruit onboard and ramp-up new sales reps as the team grows.
• Work closely with marketing customer success and product teams to ensure a smooth client hand-off and ensure successful ongoing execution.
• Identify and act on opportunities to improve the sales process tools and messaging.

• Jump in on deals directly when needed - helping to close unblocking a stuck opportunity or covering for a rep.

• Leverage technology to drive the efficiency and effectiveness of our sales process utilizing the latest in AI tooling to improve our teams performance.

What Were Looking For

• 36 years of B2B sales experience with some team leadership or mentorship experience.
• A genuine hands-on style - youd rather be in the field on calls and writing RFP responses than buried in strategy decks.
• Experience motivating and developing a remote team; you know how to keep energy and accountability high without heavy process.
• Comfortable carrying some individual sales responsibility yourself alongside managing others.
• Ability to travel if/as required to support sales team prospects and clients.
• Experience in market research customer experience measurement SaaS or a related B2B services space is an asset.
• Strength in utilizing technologies including Microsoft product suite CRM tools and emerging AI tools.
• Strong organizational and multitasking skills.
• Excellent communication skills and a natural relationship-builder both with clients and with your team.
• The ability to work one day of the week in the Kanata Office would be an asset.

Compensation

• Base salary of 120k-130k plus a variable compensation package tied to performance.

Why Intouch Insight

• An entrepreneurial and collaborative environment where your impact is visible and immediate.
• The chance to shape how a sales team operates rather than inheriting a rigid playbook.
• Work with recognizable established brands across North America.

About Intouch

Intouch Insight is a growing technology and managed services company with headquarters in Ottawa Canada. We take great pride in the Customer Experience ecosystem weve created allowing us to be at the forefront of innovation and driving growth for our clients. We have a 25 year history and a Fortune 1000 customer-base. Our single platform approach allows multiple data sources such as Survey Checklists Mystery Shop and Audit data to use our common reporting platform. At our core were passionate about helping businesses create experiences to win customers for life.

Intouch Insight provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

Intouch welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodation please contact

Required Experience:

Manager