Sales Clerk (Rush)

Note: Applications will be accepted until 11:59 PM on the Posting End Date.

Job End Date

These positions are in support of the Jumpstart move-in event. This will involve event setup and takedown activities cash and pop ups store support from the period of August 24 2026 to September 5 2026.

This posting is for eight (8) vacancies.

At UBC we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research innovation and learning for all faculty staff and students. Our commitment to employment equity helps achieve inclusion and fairness brings rich diversity to UBC as a workplace and creates the necessary conditions for a rewarding career.

Job Description Summary
Sales Clerks are involved in a variety of sales and order processing activities in serving the needs of Bookstore customers. Sales Clerks are expected to provide excellent customer service be knowledgeable about the products the Bookstore sells and effectively display bookstore merchandise. This position requires the ability to provide customer service in all areas of the store.

Organizational Status
Reports to the Bookstore Assistant Section Head or Bookstore Retail Floor Supervisor as designated.

Work Performed

Sales Clerk duties include:

• Assists customers by helping to locate and select products answering inquiries (verbally or in writing) giving product demonstrations or providing product suggestions and accepting recording processing and filling special orders and/or requisitions;

• Proactively engages with customers to meet their needs and promote bookstore offerings;

• Operates point-of-sale terminal or invoicing equipment and accurately processing payments while safeguarding cash other financial transaction material and protecting personal information;

• Processes online orders including picking merchandise and completing the sales transaction;

• Checks inventory levels and advising buyers of out-of-stock situations and sending orders to vendors according to procedures;

• Creates effective merchandise displays stocking shelves and ensuring orderliness and attractiveness of stock layout;

• Prepares merchandise for sale as instructed;

• Recommends price mark-downs for supervisors approval;

• Operates a computer terminal to access and input information as required;

• Maintains vigilance in order to ensure the safety of staff and customers and maintain the security of University property;

• Prepares surplus or defective merchandise for return to vendor;

• Assists with other duties in keeping with the qualifications and requirements of this classification.

Periodic Duties:

• Assists in the counting and documentation of annual inventory;

• Assists in the distribution of regalia at Convocation.

Consequence of Error/Judgement
Works within well defined guidelines and procedures but is expected to exercise some initiative and judgment in establishing priorities and carrying tasks through to completion; new or unusual problems would be referred to supervisor.

Supervision Received
Receives detailed instructions during orientation and training and on subsequent new assignments or changes in procedures. Carries out familiar phases of the work under general supervision.

Supervision Given
Employees at this level do not supervise but may explain work sequences to others.

Minimum Qualifications
High school graduation or an equivalent combination of education and experience.

- Willingness to respect diverse perspectives including perspectives in conflict with ones own
- Demonstrates a commitment to enhancing ones own awareness knowledge and skills related to equity diversity and inclusion

Preferred Qualifications
Knowledge and at least one year experience in retailing in related products.

Ability to provide quality service to customers in a courteous patient manner.

Ability to maintain accuracy and attention to detail.

Ability to operate a point-of-sale terminal in an efficient and accurate manner.

Ability communicate effectively and to respond appropriately to inquires in person on phone and in writing and make appropriate recommendations or referrals as necessary.

Ability to effectively resolve client complaints in a calm non-confrontational manner and by exercising sound judgment.

Ability to effectively display and sell products and services.

Ability to quickly and efficiently stock merchandise including items of varying size and weight.

Ability to operate computer and other related office equipment.

Ability to balance and complete multiple tasks in a variety of retail merchandise departments while ensuring customer satisfaction.

Ability to operate computer and other related office equipment.

Ability to effectively demonstrate and sell a diverse set of products.

Ability to work effectively both independently and within a team environment.