RQ11499 Software Developer CRM Senior I 1 year+ I Toronto Onsite

RQ11499 - Software Developer - CRM - Senior

Organization: Government Services Integration Cluster

Ministry: Ministry of Public and Business Service Delivery and Procurement

Pay rate: 95-103/hr incorp

Title: Software Developer - CRM

Description

Responsibilities

Required to translate technical systems specifications into working tested applications.

This includes:

developing detailed programming specificationswriting and/or generating code compiling data-driven programs maintaining and conducting unit tests.

Resolves and troubleshoots technical problems which arise during the use and operation of software packages including technical assistance in implementation conversion and migrations.

General Skills

Experience in programming and analysis; specialized software package support at the specified experience level

Ability to collaborate with IT Professionals throughout the Software Development Life Cycle

Experience in structured methodologies for the development design implementation and maintenance of applications

Experience in design code test debug and document applications

Experience in the use of object and/or third generation language development tools

Experience in one or more programming languages

Experience in application design latest design patters deployment and troubleshooting

Experience with relational and hierarchical database technologies

Experience in the use of information retrieval packages using query languages

Experience with one or more communications protocols

Experience in structured methodologies for the design development implementation and maintenance of applications

Experience eliciting and documenting information from diverse business area stakeholders and subject matter experts

Excellent analytical problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills

A team player with a track record for meeting deadlines

Desirable Skills

Knowledge and experience with programming Internet-ready applications

Knowledge and experience in rapid application development (RAD) methodologies

Knowledge and understanding of Information Management principles concepts policies and practices

Experience with middleware and gateways

Experience reviewing analyzing and modifying product installation scripts including encoding testing debugging

Ability to provide post-implementation support and resolve any post-implementation technical issues

Experience conducting design walkthrough sessions with project team

Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards Ability to provide user and system documentation as required

Additional Skills for Oracle Software Developer:

Experience in conducting impact assessments on Oracle E-Business application customizations and extensions.

Strong conversion experience in Account Receivable Collection modules

Strong programming skills in Oracle database PL/SQL SQL XML Unix shell scripts and Oracle Data Integrator

Proved business knowledge of General Ledger Accounts Receivable Collections Accounts Payable and Inventory Modules of Oracle E-Business

Great knowledge of Oracle E-Business table structure related to GL AR Collections AP INV and FND

Strong knowledge of SQL tuning and using partition tables

Demonstrated experience and understanding of data warehouse ETL methodologies and OBIEE

Demonstrated work experience on Java and Oracle Application Development Framework (ADF) will be a great asset

Strong verbal and written communication skills and leadership abilities to be able to oversee the quality assurance of the project from technical perspective

Skills:

Technical Skills (40%)

• Experience with Agile methodologies
• Experience with Dynamics 365 Microsoft Power platform and Azure solution design
• Working knowledge of Dynamics interoperability integration and capability with other Microsoft cloud technologies
• Working knowledge of both low code development and custom development on Dynamics 365
• Working knowledge with Dataverse design and development
• Working knowledge of development in Azure technologies
• Working knowledge C# JavaScript
• Working knowledge of DevOps task boards pipelines etc.

Experience (40%)

• Experience with cloud platforms such as Azure Dynamics 365 Power Platform
• Experience with Dynamics CRM Customer Service Workspace Agent experience profile Session templates workstream and routing.
• Experience with custom. Web API development . .Net Core Entity Framework Azure SQL DevOps CI/CD Pipelines etc.
• Proficiency in all cloud service models: SaaS PaaS and IaaS
• Certifications in Dynamics 365 and Azure are preferred
• Experience with Agile methodologies including using kanban/task boards
• Extensive experience developing in Dynamics 365 Customer Service (case management Knowledge Management Customer Service Workspace configuration) power platform power apps (Model-Driven App Power Pages Canvas App) Custom PCF controls development and Server-Side templating language Liquid.
• Experience with both low code development and custom development on Dynamics 365

Communication Skills (20%)

• Strong communication skills to prepare documentation including but not limited to; reports reviews assessments
• Ability to present ideas and suggestions clearly and effectively and in a user friendly manner; maintain a high level of customer service to both internal and external clients

Must Have:

• Experience with Dynamics 365 Microsoft Power platform and Azure solution design
• Working knowledge of Dynamics interoperability integration and capability with other Microsoft cloud technologies
• Working knowledge of both low code development and custom development on Dynamics 365
• Working knowledge with Dataverse design and development
• Working knowledge of development in Azure technologies
• Working knowledge C# JavaScript