RQ00793 Project ManagerLeader Senior

Contract: 1 Year
Pay Rate: $110$115/hr Inc.
Location: Metro Hall 55 John Street Toronto ON M5V 3C6 15th Floor
Work Model: Hybrid minimum 3 days/week onsite
Project: ServiceNow Digital Product Release Management (DPRM)

We are seeking a Senior Project Manager / Leader ServiceNow to lead the design configuration customization implementation and support of a ServiceNow Digital Product Release Management (DPRM) solution for a large enterprise environment.

The successful candidate will work closely with business stakeholders product owners project teams and technical teams to deliver scalable Release Management solutions aligned with ITIL and enterprise ITSM best practices.

• Lead the design configuration customization and implementation of ServiceNow DPRM.
• Facilitate stakeholder workshops requirements gathering and business process reviews.
• Configure ServiceNow workflows Flow Designer Business Rules Client Scripts UI Policies forms notifications dashboards and reports.
• Design and support integrations with Change Management CMDB SPM DevOps CI/CD tools and other enterprise systems.
• Establish release governance including release calendars scheduling risk/dependency management and deployment coordination.
• Support solution testing deployment production support and continuous improvement.
• Develop documentation training materials operational procedures and knowledge-transfer resources.
• Provide expert guidance on ServiceNow ITSM Release Management ITIL and enterprise governance.

• 7 years delivering IT Service Management solutions in large complex enterprise environments.
• 5 years hands-on ServiceNow experience including configuration customization administration and implementation.
• Experience with ServiceNow DPRM or equivalent Release Management solutions.
• Strong knowledge of ITIL/ITSM including Incident Change Release Problem Request CMDB and Service Level Management.
• Strong experience with ServiceNow workflows Flow Designer Business Rules scripting dashboards reporting and Performance Analytics.
• Experience with ServiceNow integrations APIs DevOps tools and CI/CD pipelines.
• Strong understanding of SDLC testing deployment and production support.
• Excellent communication facilitation stakeholder management and problem-solving skills.
• Ability to work independently and within cross-functional teams.

• ServiceNow Certified System Administrator (CSA) Required

• Implement and configure the ServiceNow DPRM solution.
• Develop release workflows governance controls automation reporting and dashboards.
• Implement enterprise integrations.
• Establish release management processes and governance.
• Support testing deployment and production readiness.
• Deliver documentation training and knowledge transfer.
• Recommend improvements to release management processes and ITSM practices.

This is a hybrid role. The successful candidate is expected to work a minimum of 3 days per week onsite at Metro Hall Toronto with the remaining time remote in accordance with the Citys Hybrid Work Program.