RQ00790 Project ManagerLeader Senior

Qualifications and Experience:

• Bachelors degree in computer science Information Technology or related field.
  
• Minimum 10 years of experience in IT Service Management Release Management Change Management Project Delivery or related disciplines.
  
• Demonstrated experience establishing or maturing Release Management practices within large complex public-sector or enterprise organizations.
  
• Proven experience working across multiple business units and technology teams with varying delivery methodologies governance models and operational processes.
  
• Experience developing enterprise-wide governance frameworks operating models standards procedures and service management processes.
  
• Strong understanding of technology delivery lifecycles including Agile Waterfall Hybrid DevOps and operational change practices.
  
• Experience facilitating stakeholder workshops process assessments and consensus-building activities with diverse groups.
  
• Proven ability to influence stakeholders and drive process adoption in environments with limited standardization.
  
• Experience creating executive-level reports dashboards presentations and governance materials.
  
• Excellent verbal and written communication facilitation and stakeholder engagement skills.
  
• Ability to work independently while collaborating effectively within cross-functional teams.
  

Technical Capabilities:

• Strong knowledge of ITIL principles and service management best practices including Release Management Change Management Incident Management Problem Management Configuration Management and Service Request Management.
  
• Experience designing and implementing release governance release planning deployment coordination dependency management and risk management processes.
  
• Knowledge of software development and deployment lifecycles including CI/CD DevOps Agile delivery and operational support models.
  
• Experience working with enterprise service management and project delivery tools such as ServiceNow Jira Azure DevOps or equivalent platforms.
  
• Ability to analyze existing processes identify gaps and develop practical recommendations for process standardization and continuous improvement.
  
• Experience developing metrics and reporting frameworks to measure release performance process compliance operational effectiveness and service quality
  
  

Deliverables

• Develop and implement a standardized enterprise Release Management framework including governance processes procedures roles and responsibilities.
  
• Produce Release Management templates intake forms release plans deployment checklists governance artifacts and supporting documentation.
  
• Establish an enterprise release calendar release governance model risk management approach and release reporting framework.
  
• Conduct assessments of current release practices and provide recommendations and implementation plans for process improvements.
  
• Develop training materials knowledge transfer documentation and guidance to support organizational adoption of Release Management practices.
  
• Deliver regular status reports performance metrics and recommendations to leadership to support continuous improvement and long-term operational sustainability.
  

The Release Manager will:

• Develop implement and operationalize a standardized Release Management framework processes procedures templates and governance controls.
  
• Assess current-state release and deployment practices across multiple business and technology teams and recommend improvements to achieve consistency and compliance.
  
• Collaborate with project product operations infrastructure and vendor teams to establish release planning coordination scheduling risk management and deployment practices.
  
• Facilitate release governance activities including release assessments release calendars dependency management risk reviews approval processes and deployment readiness reviews.
  
• Define and implement release metrics dashboards reporting and performance measures to support operational transparency and continuous improvement.
  
• Develop and maintain release management artifacts including intake processes release plans deployment checklists governance documentation and operating procedures.
  
• Provide guidance coaching and training to project and operational teams on Release Management processes roles responsibilities and best practices.
  
• Work closely with Change Management Project Management Service Management and technical teams to align release activities with organizational objectives and service delivery requirements.
  

Must Haves:

Minimum 10 years of experience in IT Service Management Release Management Change Management Project Delivery or related disciplines.

Experience developing enterprise-wide governance frameworks operating models standards procedures and service management processes.

Demonstrated experience establishing or maturing Release Management practices within large complex public-sector or enterprise organizations.

Ability to analyze existing processes identify gaps and develop practical recommendations for process standardization and continuous improvement.

Knowledge of software development and deployment lifecycles including CI/CD DevOps Agile delivery and operational support models.