Retail Lead

TITLE: Retail Lead Clothing & Apparel

LOCATION(S): Bass Pro Shops Ottawa

POSITION AVAILABILITY: Immediate; 1 Position FT

Summary

Reporting to the Group Sales Manager - Canada the Retail Lead is responsible for overseeing the successful day to day operation of a retail store department.

Responsibilities

Provide supervision and leadership to the team members of the department in partnership with the manager

Delegate tasks and work assignment to team members by giving clear and concise direction and follow up to ensure proper execution

Foster the growth and development of team members by training various standard operating procedures and processes

Ensure team members follow all standard operating procedures and systems processes following up to provide correction and guidance when needed and reporting violations to the manager

Perform administrative tasks related to their assigned department

Provide legendary customer service by identifying and evaluating customers needs and making product recommendations based off this analysis

Promote company programs to team members and customers

Maintain visual presentation standards including in-store signage merchandise recovering/front facing restocking remerchandising dusting and vacuuming sales floor as needed

Respond to and resolve customer issues by using good judgment and logic in solving problems and making decisions within the job scope

Assist in other areas of the store when business needs dictate

Qualifications

Two or more years of supervisory experience in a sales or service environment is preferred

Open availability this position will be required to work store opening and closing shifts as well as on weekends

High school diploma or equivalent is preferred

Ability to evaluate customers needs and make recommendations based on needs

Ability to provide superior customer service and exceed customers expectations

Ability to use good judgment and logic

Experience in a related field or outdoor lifestyle

Knowledge of Bass Pro Shops & Cabelas specific products is an asset