Responsable – Surveillance des applications et observabilité Application Monitoring & Observability Lead
Job Location:
Saint Laurent - Canada
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
McKesson is an impact-driven Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights products and services that make quality care more accessible and affordable. Here we focus on the health happiness and well-being of you and those we serve we care.
What you do at McKesson matters. We foster a culture where you can grow make an impact and are empowered to bring new ideas. Together we thrive as we shape the future of health for patients our communities and our people. If you want to be part of tomorrows health today we want to hear from you.
Responsable Surveillance des Applications et Observabilité
Responsable de définir et de mettre en œuvre une approche cohérente et à léchelle de lentreprise en matière de surveillance des applications dobservabilité et de support opérationnel. Ce rôle pilote ladoption de pratiques standardisées doutils et de processus proactifs afin daméliorer la fiabilité la visibilité et la performance des systèmes.
Définir et déployer une stratégie unifiée de surveillance et dobservabilité pour lensemble des applications
Standardiser les outils les métriques les seuils dalerte et les pratiques à travers les équipes
Mettre en place des tableaux de bord centralisés pour assurer une visibilité complète de la santé des systèmes
Identifier les lacunes en matière de couverture de surveillance et mettre en œuvre des améliorations
Mettre en place des mécanismes de détection proactive des anomalies et de la dégradation des performances
Réduire les incidents en production grâce à des pratiques préventives basées sur les données
Définir et suivre les indicateurs clés (disponibilité performance fiabilité temps de rétablissement)
Diriger les analyses de causes profondes et assurer la mise en place dactions correctives durables
Identifier et mettre en œuvre des opportunités dautomatisation
Concevoir et encadrer la création de scripts de workflows et de runbooks automatisés
Réduire les interventions manuelles et améliorer lefficacité opérationnelle
Promouvoir des systèmes résilients et auto-correctifs
Définir et faire respecter les standards opérationnels les modèles de gouvernance et les responsabilités
Assurer lalignement des équipes sur des pratiques cohérentes et évolutives
Garantir le respect des exigences de sécurité daudit et de performance
Agir comme leader transversal auprès des équipes développement QA opérations et support
Collaborer étroitement avec les responsables de service et les équipes de livraison
Conduire le changement organisationnel et promouvoir une culture dexcellence opérationnelle
Fournir des tableaux de bord à destination de la direction
Analyser les tendances et recommander des améliorations stratégiques
Piloter les initiatives damélioration continue et assurer leur adoption durable
- Solide expertise en support applicatif opérations surveillance et observabilité
- Expérience avérée dans la mise en place de standards et pratiques à léchelle de lentreprise
- Excellente compréhension des environnements cloud infrastructure et applications dentreprise
- Expérience en automatisation scripting et optimisation des opérations
- Forte capacité dinfluence et de leadership sans autorité hiérarchique directe
- Capacité à remettre en question les pratiques existantes et à piloter le changement
- Orientation résultats avec un fort focus sur la performance et lamélioration continue
- Diplôme ou expérience équivalente et nécessite généralement 10 ans ou plus dexpérience pertinente. Moins dannées sont requises en cas de maîtrise ou de doctorat dans un domaine pertinent.
- Expérience avec des outils modernes dobservabilité (Datadog Dynatrace Splunk New Relic)
- Connaissance des pratiques SRE (SLI/SLO) et fiabilité des systèmes
- Expérience dans des environnements dentreprise à grande échelle ou réglementés
- Familiarité avec les environnements DevOps CI/CD et architectures cloud-native
- Expérience dans des initiatives de transformation ou de standardisation à léchelle de lentreprise
Lead the definition and implementation of a consistent enterprise-wide approach to application monitoring observability and operational support. This role drives standardized practices tooling and proactive operations to improve system reliability visibility and performance across all teams.
Define and implement a unified monitoring and observability strategy across all applications
Standardize tools metrics alerting thresholds and practices across engineering and operations teams
Establish centralized dashboards to provide full visibility into system health and performance
Identify gaps in monitoring coverage and implement improvements
Develop proactive detection mechanisms to identify anomalies and performance degradation
Reduce incidents through preventive data-driven practices
Define and track key operational metrics such as availability performance reliability and recovery time
Lead root cause analysis and ensure sustainable corrective actions
Drive automation across monitoring alerting and operational workflows
Guide development of scripts automated runbooks and self-healing capabilities
Improve efficiency by reducing manual intervention
Define and enforce operational standards governance models and accountability frameworks
Ensure compliance with security audit and performance requirements
Align teams to consistent scalable operational practices
Act as a cross-functional leader across development QA operations and support teams
Partner with service managers and delivery teams to drive adoption of best practices
Lead organizational change and promote a culture of operational excellence
Deliver executive-level dashboards and insights on system performance
Analyze trends and recommend strategic improvements
Lead continuous improvement initiatives and ensure long-term adoption of best practices
- Deep expertise in application support monitoring observability and operations
- Proven experience implementing enterprise-wide standards and cross-team practices
- Strong understanding of cloud platforms infrastructure and enterprise applications
- Experience with automation scripting and operational optimization
- Strong leadership and influencing skills without direct authority
- Ability to drive change challenge existing practices and improve operational maturity
- Results-oriented mindset focused on reliability performance and continuous improvement
- Degree or equivalent and typically requires 10 years of relevant experience. Less years required if has relevant Masters or Doctorate qualifications.
- Experience with modern observability platforms (e.g. Datadog Dynatrace Splunk New Relic)
- Knowledge of SRE practices SLIs/SLOs and reliability engineering principles
- Experience in large-scale enterprise or highly regulated environments
- Familiarity with CI/CD DevOps and cloud-native architectures
- Prior experience driving enterprise transformations or platform standardization
We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors including performance experience and skills equity regular job market evaluations and geographical markets. The pay range shown below is aligned with McKessons pay philosophy and pay will always be compliant with any applicable regulations. In addition to base pay other compensation such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson pleaseclick here.
Our Base Pay Range for this position
$116300 - $193800McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKessons (or affiliated entities like CoverMyMeds or RxCrossroads) name in fraudulent emails job postings or social media light of these scams please bear the following in mind:
McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.
McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.
McKesson job postings are posted on our career site: .
McKesson is an Equal Opportunity Employer
McKesson provides equal employment opportunities to applicants and employees without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability age genetic information or any other legally protected category. For additional information on McKessons full Equal Employment Opportunity policies visit our Equal Employment Opportunity page.
McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment please contact us by sending an email to (United States) or (Canada) . Resumes or CVs submitted to this email box will not be accepted.
Join us at McKesson!
About Company
McKesson is the leading healthcare company for wholesale medical supplies & equipment, pharmaceutical distribution, and healthcare technology solutions. McKesson is the central nervous system of health care. At any given moment, in any given minute, we simultaneously execute thousands ... View more
