Resource AdministratorEducation Coordinator (Media Lab)

Closing Date: June 16th 2026 at 4:00 PM

TRANSFORMATIVE TEACHING & LEARNING
TransformativeTeaching & Learning promotes a strong culture of teaching & learning excellence helps educators and faculties develop and deliver excellent course and curricula supports educators use of instructional technology and media andfacilitatesthe development and use of exceptional teaching & learning spaces both physical and virtual.

WHAT WE OFFER

Full-time 1-year Term Fredericton On-Campus

Standard Work Hours: Mon - Fri 8:00 am - 4:00 pm 36.25 hours per week (Summer Hours)

Salary Range: $25.34 - $31.61 per hour

YOUR FOCUS

Reporting to the Manager Technology Enhanced Learning the Resource Administrator/Education Coordinator (Media Lab) is accountable for the daily operations of both the Media Lab and the IMIL Lab the day-to-day supervision of part-time and student staff and serving as the primary instructional and technical resource for multimedia development and delivery across all service tiers.

• Consult with faculty on the design and feasibility of student multimedia assignments and recommend tools and workflows aligned with course objectives.
• Provide instruction on multimedia software 3D printers podcasting equipment and large-format printers to faculty staff and students.
• Advise on best practices for multimedia production across service tiers tailoring guidance to project needs and technical complexity.
• Maintain current knowledge of educational applications of multimedia technology to ensure instruction reflects current standards and practices.
• Deliver printing 3D printing and podcasting services in support of academic activities.
• Provide walk-up counter service for multimedia production and technical support.
• Deliver professional courteous service while managing multiple client requests simultaneously.
• Advise on technical issues equipment selection software challenges and project workflows.
• Train users on multimedia software 3D printers podcasting equipment and large-format printers.
• Resolve urgent technical issues and troubleshoot equipment and software challenges in the lab.
• Respond to emergency technical issues using strong knowledge of multimedia hardware and software.
• Support planning training and scheduling of student staff.
• Collaborate with ITS Technical Services to maintain awareness of hardware and software upgrades and address escalated issues.
• Assist with equipment upgrades and purchases to maintain adequate resources based on demand.
• Ensure all equipment remains clean functional and ready for use and coordinate repairs with ITS Technical Services.
• Coordinate with technology vendors on new products updates and maintenance requirements.
• Monitor developments in multimedia technologies standards and best practices across relevant fields.
• Maintain ongoing learning to support evolving multimedia and information technology environments.
• Manage cash sales chargebacks and invoices and complete documentation for billing and record keeping.
• Prepare and submit monthly financial statements for materials and services.
• Track client activity and service needs to monitor trends and resource requirements.
• Maintain logs of hardware software program versions and licensing across lab environments.
• Monitor and maintain inventory of supplies including printing materials and 3D printing consumables.

WHAT YOU BRING

• Bachelors degree or a Community College diploma in a related field (e.g. multimedia studies visual arts instructional design or applied arts and technology).
• Minimum 2 years experience working with and supporting multimedia audio-visual and digital technology in a service environment.

Additional Strengths

• Demonstrated excellence in customer service analytical and interpersonal communication skills.
• Experience with 3D printing podcasting production and large-format printing would be an asset.
• Proven ability to supervise and guide others including student staff.
• Ability to communicate effectively and make technical concepts understandable to a wide range of users including those with limited technical experience.
• Proficiency with Macintosh and Windows computers and related hardware including working/teaching knowledge of: Adobe Creative Suite (Photoshop Illustrator InDesign); Microsoft Office; presentation software (PowerPoint Keynote); and video/audio editing software (Premiere Final Cut Pro iMovie and podcasting tools)
• Familiar with Apple and Windows software and devices.
• Ability to handle clients with courtesy calmness tact and diplomacy including in high-pressure or time-sensitive situations.
• Ability to work effectively as a member of a small team and support colleagues across related service units.
• Ability to manage multiple clients and tasks simultaneously in a fast-paced environment.
• Ability to monitor and track service levels and identify trends to inform staffing and resource decisions.