Resource AdministratorEducation Coordinator (Equipment Pool)

Closing Date: June 12th 2026 at 4:00 PM

TRANSFORMATIVE TEACHING & LEARNING
TransformativeTeaching & Learning promotes a strong culture of teaching & learning excellence helps educators and faculties develop and deliver excellent course and curricula supports educators use of instructional technology and media andfacilitatesthe development and use of exceptional teaching & learning spaces both physical and virtual.

WHAT WE OFFER

Full-time Continuing Fredericton On-Campus

Standard Work Hours: Mon - Fri 8:45 am - 5:00 pm 36.25 hours per week

Additional Working Conditions:

• Valid drivers license required and the ability to operate an automatic transmission van
• Flexibility in working hours including after-hours support events and conferences

Salary Range: $25.34 - $31.61 per hour

YOUR FOCUS

Reporting to the Manager Technology Enhanced Learning the Resource Administrator/Education Coordinator (Equipment Pool) is accountable for the daily operations of the equipment pool (ePool) the day-to-day supervision of part-time and student staff and serving as the primary instructional and technical resource for hardware loan and AV for events including hybrid and livecasting.

• Apply technical knowledge of AV equipment and system integration to deliver effective customer service and problem resolution.
• Follow policies and procedures for Equipment Pool operations while maintaining a positive service image across the UNB community.
• Deliver specialized technical and logistical support for conferences hybrid classes awards ceremonies and other events.
• Advise on appropriate equipment systems and procedures to meet event and instructional needs.
• Maintain the delivery vehicle in a clean and reliable condition and record mileage and maintenance.
• Provide walk-up counter service to support audio-visual and equipment needs.
• Engage clients with courtesy tact and professionalism while serving multiple requests simultaneously.
• Book equipment for short-term loans and events.
• Advise on technical issues equipment selection and usage challenges.
• Coordinate equipment deliveries and pickups to optimize resources and scheduling.
• Monitor and follow up on overdue equipment returns.
• Train users on audio-visual equipment videoconferencing systems smart classrooms and instructional technologies.
• Oversee daily workflows and provide guidance to student staff within the Technology-Enhanced Learning Equipment Pool.
• Support planning and training initiatives for student staff.
• Maintain current knowledge of classroom and AV technology upgrades and coordinate with ITS on related issues.
• Assist with equipment upgrades purchases and inventory planning to meet community demand.
• Ensure all equipment remains clean functional and ready for use.
• Maintain ongoing learning to support the convergence of audio-visual multimedia and information technologies.
• Manage cash sales chargebacks and invoices and complete required documentation for billing and record keeping.
• Prepare and submit monthly financial statements for materials and services.
• Track equipment loans and repairs.
• Support other departments that use Web Checkout including Forestry Geology and ITS.

WHAT YOU BRING

• Community College diploma in multimedia information technology computer science or a related field.
• Minimum 2 years experience working with and troubleshooting audio-visual multimedia and information technology equipment.
• Demonstrated excellence in customer service analytical and interpersonal communication skills.
• Experience with inventory management systems and process.
• Familiar with Apple and Windows software and devices.

Additional Strengths

• Ability to handle clients with courtesy calmness tact and diplomacy including in high-pressure or time-sensitive situations.
• Ability to work effectively as a member of a small team and support colleagues across related service units.
• Ability to manage multiple clients and tasks simultaneously in a fast-paced environment.
• Ability to provide day-to-day supervision and guidance to student staff; previous team lead experience is an asset.
• Must be able to lift and carry equipment up to 50 lbs.